ARINN DENNIS
Akron,OH
Summary
Seeking career opportunities that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AGENT PARTNER
Tedd Todd- Allstate Agency
12.2021 - 03.2023
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Calculated premiums and established payment methods.
- Investigated and processed claims swiftly to keep customers satisfied.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales Number%.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction Number%.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Obtained underwriting approval by completing application for coverage.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
LEAD CUSTOMER SERVICE ADMINISTRATOR
Tracy Mckenica- Allstate Agency
04.2019 - 12.2021
- Handle calls from policyholders, responding to service issues, resolving problems or errors
- External market specialist including quoting and updating policies, along with following up on renewals
- Execute online policy changes for auto, home and excess liability
- Apply high-level client service skills to up-sell policies to current policyholders
- Training all customer service representatives
- Handling reviews for high percentage increases
- Engaging in weekly meetings and running segments.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Conducted annual reviews of existing policies to update information.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Collected premiums on or before effective date of coverage.
- Obtained underwriting approval by completing application for coverage.
- Analyzed risk factors to recommend appropriate coverage levels.
- Cross-sold insurance products to existing clients to reach sales targets.
- Investigated and processed claims swiftly to keep customers satisfied.
- Analyzed customer needs to provide customized insurance solutions.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Created detailed reports for management to track performance and sales.
- Negotiated contracts and terms of sale with potential customers.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Maintained high standards of customer service by building relationships with clients.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
RECEPTIONIST
BATHER
08.2017 - 04.2019
- PETSMART
- Welcomed clients and pets, checked customers in, discussed safety and client requests
- Handled pets with care while bathing, nail clipping, cleaning ears and brushing teeth
- Checked customers out, rebooking future appointments and Up-selling retail products and services
- Assisted Manager with special projects in department
- Facilitated and led special promotional events to educate and attain new customers.
SERVER, MUSKETEERS BAR & GRILL
03.2016 - 06.2017
- Assisted customers in order selection by promoting specific menu items and specials
- Up-sold appetizers, specialty beverages, and deserts to increase guest check averages
- Coordinated with kitchen staff to ensure timely and accurate order preparation
- Collected payments and balance transitions with receipts
- Recognized as Lead Server with responsibility for overseeing opening/closing, training new servers and educating on the company policies and procedures.
RECEPTIONIST
NOTRE DAME COLLEGE
08.2012 - 05.2013
- Greeted and welcomed guests, students and parents with a positive first impression of the Student Services Center
- Scheduled appointments, maintained the appointment calendar, greeted callers, transferring calls and taking messages
- Handled email communication and responded to customer inquiries
- Provided administrative assistance to the staff, preparing letters, making copies and handling all incoming and outgoing faxes.
Education
PROPERTY & CASUALTY - undefined
HONDROS COLLEGE OF BUSINESS
UNIVERSITY OF AKRON
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Skills
- Detail-Oriented and Organized
- Team Player
- Quick learner
- Excellent Customer Service Skills
- Strategic
- Great communicator
- Customer Inquiries
- Providing Feedback
- Underwriting and Adjustments
- Oral and Writing Communication
- Update Records
- Credit and Debt Card Processing
- New Client Acquisition
- Quality Assurance Requirements
- Client Account Management
- Partnership Cultivation
- Prospective Client Identification
- Credit History Analysis
- Sell Policies
- Increasing Savings
- Revenue Generation
- Insurance Claim Regulations
- Risk Mitigation
- Claims Reporting Systems
- Licensing Requirements
- Requirements Reviews
- Insurance Practices
- Agent Support
- Billing Procedures
- Premium Calculations
- Policy Writing
- Insurance Coverage Review
- Policy Adjustment Knowledge
- Policy Feature Explanations
- Customer Service and Assistance
- Information Updates
- Insurance Eligibility
- Cross-Promote Products
- Upselling
- Corrective Actions
- Team Meetings
- Lender Relationships
- Strategic Partnership
- Creative Solutions
- Client Needs Analysis
- Property and Casualty Insurance Sales
- Underwriter Collaboration
- Quotes and Sales
- Administrative Support
- Insurance Product Promotion
- Claims Information Gathering
- Underwriter Selection
- Quote Information
- Manage Renewals
- Customer Follow-Up
Certification
- 220- Property and Casualty License - Ohio since 2019, Florida since 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AGENT PARTNER
Tedd Todd- Allstate Agency
12.2021 - 03.2023
LEAD CUSTOMER SERVICE ADMINISTRATOR
Tracy Mckenica- Allstate Agency
04.2019 - 12.2021
RECEPTIONIST
BATHER
08.2017 - 04.2019
SERVER, MUSKETEERS BAR & GRILL
03.2016 - 06.2017
RECEPTIONIST
NOTRE DAME COLLEGE
08.2012 - 05.2013
PROPERTY & CASUALTY - undefined
HONDROS COLLEGE OF BUSINESS
UNIVERSITY OF AKRON