Arinthia Brown
Anniston,AL
Summary
Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Personable professional in hospitality industry with more than Number years of experience working at high-end resorts. Successful career history providing exceptional service to visitors and clients. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software and Software, with friendly and decisive approach to resolving challenges. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Comfort Inn & Suites
07.2019 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Assistant Manager - HR
Greyhound: Bus Station
08.2018 - 07.2022
- Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
- Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
- Reduced employee turnover with targeted recruitment strategies and comprehensive benefit packages.
- Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
- Managed benefits administration processes, ensuring that employees received appropriate coverage based on their needs and eligibility requirements.
- Oversaw the implementation of updated HR policies while ensuring consistency across organizational levels for more efficient enforcement of rules governing the workplace environment.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Sales Manager
Walmart Warehouse
01.2012 - 03.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Education
Associate Of Business Administration - Accounting
Saint Leo University
Saint Leo, FLWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Manager
Comfort Inn & Suites
07.2019 - 06.2023
Assistant Manager - HR
Greyhound: Bus Station
08.2018 - 07.2022
Sales Manager
Walmart Warehouse
01.2012 - 03.2018
Associate Of Business Administration - Accounting
Saint Leo University