Arion Jackson

• Identify high risk factors and service needs that may impact member outcomes
• Assisting members in implementing early and proactive support interventions
• Utilizing care management assessments and information/data review, recommends an approach to resolving care needs
• Utilizing motivational interviewing skills to ensure maximum member engagement
• Coordinating and implements assigned care plan activities and monitors care plan progress
• Providing coaching, information, and support to empower the members to make ongoing independent medical and/or healthy lifestyle choices
• Identifying high risk factors and service needs that may impact member outcomes
• Assisting members in implementing early and proactive support interventions
• Consulting with other health/ behavioral health programs to assist members in overcoming barriers
• Acting as a liaison with relevant clinical groups to develop linkages between areas.
• Providing information about medicaid eligibility with members
• Communicating with members and family members to assist with information, provide literature and direct to community resources.
• Creating customized mental health care plans, working with hospital staff and families to assess and meet individual needs.
• Outreaching members who have not been unable to reach in over 90 days .
• Educating members on medicaid eligibility

Presented evidence-based courses in areas pertaining to behavioral health, community corrections, prevention, leadership and development for agency staff and external customers

• Utilized adult learning principles to engage staff
• Facilitated anger management groups for state prisons
• Facilitated new employee orientation on a weekly basis
• Researched and developed courses pertaining to agency needs
• Facilitated CPR/First aid classes
• Obtained additional training such as cognitive behavioral interventions, trauma informed care certifications and CDCA
• Conducted CPR classes for agency and external staff
• Documented participation and evaluated learning for each participant.
• Assessed additional needs based on training progress and collaborated with management to meet requirements.
• Traveled to client locations to conduct training classes.
• Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.

• Identified training that helps increase consumers employability
• Managed all exempt employee coaching, training, and performance improvement actions.
• Utilized data sources and other resources to provide evaluations of the status of workforce development activities
• Analyzed and plans for addressing areas of recruitment, retention and advancement challenges
• Educated and connected consumers to support services
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Coordinated technical training and personal development classes for staff members.
• Implemented new learning strategies depending upon employees' skill levels.
• Developed departmental systems and procedures to better align workflow processes.
• Monitored project and program quality to meet audit expectations.
• Oversaw up to 9 projects simultaneously without sacrificing standards.
• Traveled to other company locations for temporary assignments, meetings or training.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

• Assisted program participants in developing vocational goals reflective of their skills, capabilities and interests
• Managed a case load of 150 participants
• To identify barriers to employment and develop strategies to overcome unemployment
• Maintained case notes and related records in manual and or electronic systems
• Provided academic assistance
• Assisted participants with job searching and developing interviewing skills
• Contacted employers to help connect participants with employment
• Conducted assessments to determine college majors and interests
• Communicated with legal services providers, social services agencies and local judicial systems regarding cases
• Coordinated resources from diverse providers for intervention plans
• Developed appropriate care plans for at-risk individuals and high-risk families.

• Facilitated small-large sized parenting classes
• Conducted one on one parenting education session with clients during home visits
• Generated monthly reports on client progress
• Conducted client phone interviews to assess progress of parenting skills
• Managed a caseload of 60 clients
• Worked with clients with mental illnesses or substance abuse to educate them on positive parenting practices
• Facilitated orientations for new clients
• Updated case notes frequently for each client
• Assisted clients with job searching and interviewing skills
• Developed appropriate care plans for at-risk individuals and high-risk families
• Communicated with legal services providers, social services agencies and local judicial systems regarding cases
• Collaborated with various case managers at Jobs and Family Services to facilitate delivery of services
• Reviewed effectiveness of treatment for individual and family situations
• Assisted clients in receiving high-quality, appropriate parenting training with the best possible results
• Coordinated resources from diverse providers for intervention plans