Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Ariona Dowhitt

Ketchikan,AK

Summary

Proven track record of enhancing customer satisfaction and team efficiency, notably at Cape Fox Tours. Adept in inventory management and conflict mediation, I excel in creating positive environments and streamlining operations. My approach combines exceptional customer service with a keen eye for quality control, driving performance improvements and fostering collaborative success.

Overview

2
2
years of professional experience

Work History

Barista

Ketch Me If You Kan
06.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Used POS system to accurately enter orders and process payments.

Dock Representative

Cape Fox Tours
05.2023 - 06.2024
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
  • Played key role in negotiating terms of major infrastructure project, ensuring it met environmental and budgetary guidelines.
  • Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
  • Advocated for educational reform by introducing bills aimed at increasing funding and resources for public schools.
  • Enhanced district visibility and accessibility by regularly updating social media platforms with important information and updates.
  • Coordinated with law enforcement agencies to address public safety concerns, resulting in noticeable decrease in crime rates.
  • Led successful campaign to increase funding for mental health services, improving access for residents.

Hostess Trainer

Cape Fox Lodge
04.2022 - 09.2022
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
  • Streamlined training process for new hostesses, reducing onboarding time significantly.
  • Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
  • Developed training materials to standardize hostess procedures, ensuring consistency in service.
  • Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
  • Contributed ideas for improving marketing efforts aimed at attracting new customers while retaining existing ones.
  • Increased table turnover rate with efficient management of waiting list and timely followups.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Monitored food preparation, production, and plating for quality control.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Planned and executed promotions and special events in close collaboration with management.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Controlled food costs and managed inventory.
  • Served consistent portions following recipes and control standards.

Education

Graduated - Math

Ketchikan High School
Ketchikan, AK
05.2024

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Excellent memory
  • Hospitality service expertise
  • Inventory Management
  • New Hire Training
  • Excellent math skills
  • Conflict Mediation
  • Retail Management
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Adaptable and Flexible
  • Problem-Solving
  • Reliable and Dependable
  • Cleaning and sanitizing
  • Multitasking
  • Multitasking Abilities
  • Available Weekends
  • Decision-Making
  • Resolving Complaints
  • Quality Control
  • Packaging and Labeling
  • Performance Improvements
  • Display Maintenance
  • Process Control
  • Supply Ordering
  • Interpersonal Communication
  • Written Communication

Timeline

Barista

Ketch Me If You Kan
06.2024 - Current

Dock Representative

Cape Fox Tours
05.2023 - 06.2024

Hostess Trainer

Cape Fox Lodge
04.2022 - 09.2022

Graduated - Math

Ketchikan High School

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Ariona Dowhitt