Ariona Eason
Summary
Results-driven Business Senior Service Consultant with over three years of experience with PNC, providing internal support, optimizing business processes, and delivering client-focused solutions. Proven ability to build strong internal relationships, manage complex inquiries, and support organizational goals. Recognized for excellent communication, problem-solving, and process improvement skills. Seeking to transition into an HR role to leverage deep company knowledge, client service background, and passion for employee development and engagement.
Overview
8
8
years of professional experience
Work History
Customer Service Support Rep Specialty Sr-Insight
PNC Bank
03.2022 - Current
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
- Assisted representatives and provided support, ensuring a consistent level of service quality across the team.
- Served as a subject matter expert within the team, mentoring junior staff members on complex topics.
Account Associate
VXI Global Solutions- AT&T BLUE
08.2021 - 03.2022
- Developed strong relationships with clients through consistent communication and proactive problem-solving.
- Set up, updated and closed customer accounts in computer system.
- Managed returns, exchanges and refunds in accordance with policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Customer Service Representative
Convergent Energy
02.2019 - 04.2020
- Determined charges for services requested, collected deposits or payments, and arranged for billing.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.
- Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Refer unresolved customer grievances to designated departments for further investigation.
Holiday Clerk Assistant
USPS
11.2018 - 01.2019
- Sorted incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
- Placed incoming and outgoing letters/packages into sacks or bins based on destination or type, and placed identifying tags on sacks and bins,
- Collaborated with team members to streamline daily operations and ensure smooth workflow.
- Demonstrated flexibility in scheduling, accommodating last-minute changes to support team needs during the busy holiday season.
- Efficiently processed large volumes of shipments, preparing packages for delivery while adhering to deadlines.
Sales Associate
Kohls
03.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash and credit/debit card transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
High School Diploma -
Loy Norrix High School
Kalamazoo, MI06-2017
Skills
- Complaint/escalation handling
- Skilled in using Microsoft Office tools
- Customer service expertise
- Client-oriented approach
- Professional call handling
- Proficient in task management
- Efficient data entry
- Responsive to new challenges
- Clear and concise communication
- Technical troubleshooting
- Problem resolution
- Effective listening skills
Timeline
Customer Service Support Rep Specialty Sr-Insight
PNC Bank
03.2022 - Current
Account Associate
VXI Global Solutions- AT&T BLUE
08.2021 - 03.2022
Customer Service Representative
Convergent Energy
02.2019 - 04.2020
Holiday Clerk Assistant
USPS
11.2018 - 01.2019
Sales Associate
Kohls
03.2017 - 01.2018
High School Diploma -
Loy Norrix High School
Similar Profiles
Tammy BentonTammy Benton
Sr Banker /DMLO at PNC Bank/National City BankSr Banker /DMLO at PNC Bank/National City Bank
Erica HendryErica Hendry
Personal Banker/Loan Officer at PNC Bank/National City BankPersonal Banker/Loan Officer at PNC Bank/National City Bank
Abel Maldonado JrAbel Maldonado Jr
International Trade Specialist at PNC Bank, Pittsburgh National Corporation BankInternational Trade Specialist at PNC Bank, Pittsburgh National Corporation Bank
Courtney KutscherCourtney Kutscher
Bank Teller at PNC Bank/National City BankBank Teller at PNC Bank/National City Bank
Jennifer LikeJennifer Like
Sr Rep, Customer Service Ops • Specialty at Cardinal HealthSr Rep, Customer Service Ops • Specialty at Cardinal Health