Ariona Thomas
Chicago,IL
Summary
Proven track record in enhancing customer experiences and streamlining front-end operations, notably with Titan Security. Excelled in conflict resolution and Microsoft Office, significantly improving client retention and operational efficiency. Demonstrated exceptional time management and administrative support skills, achieving consistent customer satisfaction and operational milestones.
Overview
9
9
years of professional experience
Work History
Front Desk Concierge
Titan Security
02.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Line Assembler
Ford Motors
11.2018 - 11.2021
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Assisted quality assurance by inspecting items and removing defective parts.
- Practiced standard operating procedures for consistent production results.
- Assembled components with minimal supervision, exceeding expected project milestones.
Customer Service Representative
H&M Customer Service Center
11.2015 - 03.2018
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Business Administration
Harold Washington College
Chicago, IL06.2016
Skills
- Customer Service
- Calendar Management
- Microsoft Office
- Administrative Support
- Time Management
- Conflict and issue documentation
- Mail and packages
- Clerical duties
- Microsoft Excel
Timeline
Front Desk Concierge
Titan Security
02.2021 - Current
Line Assembler
Ford Motors
11.2018 - 11.2021
Customer Service Representative
H&M Customer Service Center
11.2015 - 03.2018
Associate of Arts - Business Administration
Harold Washington College
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