Ariongela Rooks
Tampa,FL
Summary
Seeking to obtain a position in an organization that allows career advancement while delivering positive experiences through high-quality customer care and transportation. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Lulas Delights
07.2024 - 09.2024
- Set and oversaw weekly and special event menu plans.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Elevated dining experience, maintaining high standards of cleanliness and presentation.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
- Boosted customer satisfaction with quick and accurate order processing.
- Monitored dining area to ensure all guests received attentive service without delays.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
Customer Service Representative
Epiq Global Systems
02.2024 - 07.2024
- Use decision-support tools and resources to resolve customer issues that are non-standard
- Listen attentively while ensuring superior customer experience by addressing customer concerns
- Demonstrates empathy and resolving problems on the spot
- Keep up to date on new policy, policy changes, trends and exceptions
- Escalate sensitive content as needed for immediate client review
Waitress Supervisor
Lulas Deligts
10.2023 - 02.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Monitored dining area to ensure all guests received attentive service without delays.
- Boosted customer satisfaction with quick and accurate order processing.
- Collaborated with management team to plan and execute special events.
Commercial Truck Driver
Total Transportation
02.2023 - 10.2023
- OTR Experience driver
- Solo Driver
- Experience in all weather conditions
- Long distance driver
- Expert in time management
- Clean Vehicle inspection record
- Customer satisfaction
- Trailer coupling and uncoupling
- Truck maneuvering skills
- Tractor-Trailer operations
- Safe driving skills
- Willing to learn
- Student/teacher
Waitress Supervisor
Dunns River
10.2022 - 02.2023
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Set and oversaw weekly and special event menu plans.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
Customer Service Representative
Maximus
10.2021 - 10.2022
- Provided Customer Service related to Tax preparation to a variety of clients meeting contractual Key Performance Indicators
- Clarified customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Listen attentively while ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Scheduled future appointments
Waitress Supervisor
Whiskey North
02.2019 - 09.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Monitored dining area to ensure all guests received attentive service without delays.
- Boosted customer satisfaction with quick and accurate order processing.
Process Executive
Cognizant Technology Solutions
08.2018 - 02.2019
- Review video and photo content to determine if internal client policy has been violated
- Supply valuable data and insight on violating and non-violating content via use of a complex decision tree
- Keep up to date on new policy, policy changes, trends and exceptions
- Escalate sensitive content as needed for immediate client review
- Internally escalate observed trends, issues and challenges for resolution or improvement
Customer Service Representative
Convergys
10.2017 - 01.2018
- Provided Customer Service related to Tax preparation to a variety of clients meeting contractual Key Performance Indicators
- Clarified customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Listen attentively while ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Helped drive sales goals and achieve monthly quotas
- Scheduled future appointments
Recreation Leader
City of Tampa Parks & Recreation
05.2017 - 08.2017
- Plans, promotes, and conducts recreational activities; teaches and oversees social and special events
- Takes orders and purchases supplies for recreational activities maintains records, performs clerical work such as typing and filing; verifies purchase orders and requisitions and maintains records of transactions; prepares and submits periodic reports
- Inspects recreational facilities, apparatus, and equipment to ensure safety; performs field maintenance when necessary
Culinary Sales Assistant
Busch Gardens
03.2016 - 09.2016
- Perform general food prep work including preparing produce, desserts, entrees, snacks and basic menu items
- Ensure correct portions of food and beverage are serviced at correct temperatures with proper plate presentation
- Accurately process monetary transactions following proper cash handling procedures, as defined by the cash handling policies
- Process and serve hot and cold food items for guests in a timely and courteous manner while maintaining food quality and sanitation standards
- Perform general housekeeping tasks including wiping down tables and chairs, sweeping, mopping, washing dishes and other duties as assigned in both the guest dining areas, kitchen and back areas
Education
Class A - Commercial motor vehicles
Tampa truck driving
Tampa, FL10.2022
High School Diploma -
Brandon High School
Brandon, FL01.2017
Skills
- Customer Care
- Customer Service
- Customer Support
- Ability to navigate multiple computer applications
- Task prioritization
- Critical thinking
- Decision making
- Attention to detail
- Reading comprehension
- Rapid learning
- Information retention
- Time-management
- Operating Windows-based programs
- Commitment
- Integrity
- Drive to deliver positive service
- Cash handling
- Tractor-trailer
- Driving
- Teaching
- Task Delegation
- Order Accuracy
- Complaint Handling
- Food and Beverage Service
- Relationship Building
- Food Safety
- Staff Management
- Greeting and Seating Guests
- Worker Training
- Work Schedule Creation
- Critical Thinking
- Opening and closing procedures
- Food safety understanding
- Payment Acceptance
- Team Collaboration
- High-volume dining
- ServSafe Food Manager
- Sanitizing understanding
- Reservations Coordination
- Recruitment
- Hiring and Onboarding
Certification
CDL A, 10/01/22, 10/31/28
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Waitress Supervisor
Lulas Delights
07.2024 - 09.2024
Customer Service Representative
Epiq Global Systems
02.2024 - 07.2024
Waitress Supervisor
Lulas Deligts
10.2023 - 02.2024
Commercial Truck Driver
Total Transportation
02.2023 - 10.2023
Waitress Supervisor
Dunns River
10.2022 - 02.2023
Customer Service Representative
Maximus
10.2021 - 10.2022
Waitress Supervisor
Whiskey North
02.2019 - 09.2021
Process Executive
Cognizant Technology Solutions
08.2018 - 02.2019
Customer Service Representative
Convergys
10.2017 - 01.2018
Recreation Leader
City of Tampa Parks & Recreation
05.2017 - 08.2017
Culinary Sales Assistant
Busch Gardens
03.2016 - 09.2016
Class A - Commercial motor vehicles
Tampa truck driving
High School Diploma -
Brandon High School