Arionna McCray
Baltimore,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
S3 Shared Service Solutions
01.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Met customer call guidelines for service levels, handle time and productivity.
Patient Access Specialist
The Johns Hopkins Hospital
07.2022 - 11.2023
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Sales Associate
The Home Depot
04.2021 - 06.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Paul Laurence Dunbar High School
Baltimore, MD06.2020
Skills
- Proficient Customer Service
- Data Entry
- Sales expertise
- Customer Support
- Account Management
- Call Center Customer Service
- Customer communications
- Inbound Phone Call Management
Timeline
Customer Service Representative
S3 Shared Service Solutions
01.2023 - 12.2023
Patient Access Specialist
The Johns Hopkins Hospital
07.2022 - 11.2023
Sales Associate
The Home Depot
04.2021 - 06.2022
High School Diploma -
Paul Laurence Dunbar High School
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