Arionna Mckoy
Grovetown,GA
Summary
Driven professional with a proven track record, excelling in attention to detail and critical thinking. Demonstrated ability to enhance client retention and exceed performance expectations, leveraging skills in data entry and motivational techniques. Achieved significant improvements in operational efficiency and customer satisfaction, embodying a results-oriented approach with every task. Focused with 6 years of experience. Skilled at working with machinery and knifes with commitment to safety, efficiency and accuracy. Proven history of reliability and professionalism in ALL situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Xtp Line Cutter
Smithhfield Foods
07.2022 - 12.2022
- Kept work areas organized, clean and free of safety hazards.
- Consistently showcased attention to detail by meticulously inspecting all work before sending it on to the next stage of production.
- Kept equipment clean and maintained in order to meet requirements.
- Maintained a safe working environment by following safety protocols and keeping the workspace clean and organized.
- Exceeded customer expectations with high-quality cuts and timely delivery of finished products.
- Operated cutters, forklifts and hand tools to manage production needs.
- Collaborated with design team to ensure accurate execution of custom orders and special requests.
- Sharpened and changed blades per set schedule to prevent quality decay.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
Customer Service Representative
SYKES
03.2022 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Meat Cutter
Mountaire Farms Of North Carolina
02.2021 - 04.2021
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Wing Rounder
Sanderson Farms Processing Plant
07.2020 - 03.2021
- Kept work areas organized, clean and free of safety hazards.
- Consistently showcased attention to detail by meticulously inspecting all work before sending it on to the next stage of production.
- Maintained a safe working environment by following safety protocols and keeping the workspace clean and organized.
- Operated cutters, forklifts and hand tools to manage production needs.
- Assisted in training new cutters, ensuring they were well-versed in company procedures and best practices.
- Consistently met or exceeded performance expectations as outlined by supervisors, demonstrating commitment to excellence in CMT practice.
- Developed strong relationships with colleagues across various disciplines, facilitating effective collaboration on complex cases.
- Sharpened and changed blades per set schedule to prevent quality decay.
- Met tight deadlines by prioritizing tasks and managing workload effectively.
- Stood for long hours, frequently reached, or bent and lifted up to [Number] pounds regularly to carry out daily tasks.
Cashier
Zaxbys
05.2018 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
Education
Associate of Business Administration -
Fayetteville Technical Community College
Fayetteville, NCReal Estate
Georgia Continuing Education
Georgia08.2024
High School Diploma -
Terry Sanford High School
Fayetteville, NC05.2019
Skills
- Task Delegation
- Creativity Enhancement
- Feedback Delivery
- Motivational Skills
- Assertiveness Training
- Coaching Techniques
- Attention to Detail
- Decision-Making
- Critical Thinking
- Data Entry
- Job Skill Building
- Client Retention
- Survey Management
- Business Administration
- Data organization
- Materials Preparation
- Online training experience
- Finance
Certification
- Nail Technician Training - 1on 1 class
Writing,Reading,Critical Brainstorming,Singing,Enjoyment in whatver im doing
Writing Lyrics
Journaling
Listening to Music Singing
Adding to My Trade
Languages
English
Full Professional
Timeline
Xtp Line Cutter
Smithhfield Foods
07.2022 - 12.2022
Customer Service Representative
SYKES
03.2022 - 06.2022
Meat Cutter
Mountaire Farms Of North Carolina
02.2021 - 04.2021
Wing Rounder
Sanderson Farms Processing Plant
07.2020 - 03.2021
Cashier
Zaxbys
05.2018 - 06.2020
Associate of Business Administration -
Fayetteville Technical Community College
Real Estate
Georgia Continuing Education
High School Diploma -
Terry Sanford High School