Arionna Monette
Plano,TX
Summary
Customer service operations leader with transportation industry experience. Strength in managing workflows, supporting service goals, safety, and maintaining consistent service quality. Committed to continuous learning and performance improvements that enhance customer experience.
Overview
8
8
years of professional experience
Work History
Uber Driver
Uber
04.2020 - Current
- Maintained strict compliance with safety rules for passenger and driver protection.
- Safely transport riders to destinations safely across city routes.
- Adhered to traffic laws while operating vehicle to ensure safety. and rideshare safety procedures during shifts.
- Maintained a clean, comfortable vehicle for Uber passengers.
- Communicated with riders about pickup locations and trip details.
- Assisted passengers with luggage, doors, and entry support.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Complied with traffic regulations to safely operate vehicles.
- Checked condition of vehicles’ tires, brakes or safety equipment to verify working order.
- Followed safety regulations and state laws governing vehicle operation.
Business Owner and Operator
Monette's Beauty Lounge
Dallas, TX
06.2018 - Current
- Supported clients with skincare needs and concerns, recommending suitable facial services.
- Cultivated welcoming atmosphere for clients through attentive customer service.
- Contributed insights in team meetings to enhance business operations.
- Resolved client issues and maintained polished spa service experience.
- Updated skincare service menus and treatment protocols to align with client preferences.
- Ensured hygiene and readiness of work areas for client appointments, including cleaning tools and sanitizing work areas between client visits.
- Followed all safety protocols while performing waxing and chemical peel treatments.
- Sanitized tools, beds, and stations before and after each appointment.
- Maintained client records, service notes, and aftercare instructions.
- Advised clients on aftercare, retention, and lash health practices.
- Ensured that high-quality service was provided to every client at all times.
- Attended regular professional development courses related to the field.
- Remained knowledgeable about new products and services offered by the salon.
Material Handler (Seasonal)
FedEx
Fort Worth, Texas
10.2025 - 04.2026
- Unloaded inbound shipments and sorted freight by destination and route.
- Loaded freight onto trailers using pallet jacks and hand trucks.
- Coordinated with drivers, dock staff, and supervisors on freight handling.
- Scanned and documented freight and assigned appropriate marking labels with identifying information.
- Maintained safe work practices in high-volume freight operations.
- Followed safety procedures for warehouse aisles, equipment, and lifting.
- Adhered to airport traffic regulations and guidelines for pickup zones and curbside operations.
Studio Manager and Lash Artist
Lash Me Studio
McKinney, Texas
07.2022 - 05.2024
- Trained team members on studio policies, service standards, and client care.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Supervised stylists, assistants, and front desk staff across daily salon services.
- Trained team members on service standards, product knowledge, and client care.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Enhanced client retention by maintaining detailed client report cards tracking personal services and purchases.
- Supported business reporting, team oversight, and smooth salon operations.
- Addressed client concerns through effective communication and problem-solving. and resolved service issues with professional communication.
Education
Cosmetology - Esthetics
Ogle School
TX06-2018
Skills
- Passenger assistance
- Customer service and support
- Client issue resolution
- Effective communication
- Problem solving
- Safety compliance
- Time management
- Punctuality
Timeline
Material Handler (Seasonal)
FedEx
10.2025 - 04.2026
Studio Manager and Lash Artist
Lash Me Studio
07.2022 - 05.2024
Uber Driver
Uber
04.2020 - Current
Business Owner and Operator
Monette's Beauty Lounge
06.2018 - Current
Cosmetology - Esthetics
Ogle School