Arionna Nock
Trenton,NJ
Summary
Dynamic Certified Medical Assistant with a proven track record at Advocare Garden State Pediatric & Adolescent Medicine, enhancing patient satisfaction through expert specimen collection and compassionate care. Skilled in EMR/EHR and adept at inventory management, I significantly reduced wait times and improved operational efficiency. Demonstrates exceptional medical office administration and patient communication, contributing to a positive healthcare environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Advocare Garden State Pediatric & Adolescent Medicine
12.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Front End Supervisor
Forman Mills
05.2021 - 12.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
Education
Certified Medical Assistant -
Fortis Institute
Lawrenceville, NJ05.2023
High School Diploma -
Trenton Central High School
Trenton, NJ06.2020
Skills
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Inventory and supply management
- EMR / EHR
- Immunization Administration
- Medical terminology knowledge
- Phlebotomy
- CPR
- Medical office administration
Certification
- CMA - Certified Medical Assistant
- First Aide and CPR certified by American Heart Association
- AED certified by the American Heart Association
Timeline
Certified Medical Assistant
Advocare Garden State Pediatric & Adolescent Medicine
12.2023 - Current
Front End Supervisor
Forman Mills
05.2021 - 12.2022
- CMA - Certified Medical Assistant
- First Aide and CPR certified by American Heart Association
- AED certified by the American Heart Association
Certified Medical Assistant -
Fortis Institute
High School Diploma -
Trenton Central High School
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