Arionna Tennyson
Melbourne,FL
Summary
Dynamic Customer Experience Manager with a proven track record at Victoria's Secret & PINK, excelling in customer service and team leadership. Expert in resolving escalated issues and enhancing operational efficiency. Skilled in fostering collaboration and implementing effective solutions, along with ensuring high levels of customer satisfaction and employee productivity.
Overview
1
1
year of professional experience
Work History
Customer Experience Manager
Victoria's Secret & PINK
Melbourne, FL
09.2024 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Assistant Manager
Clarie's
Hillsboro, OR
01.2024 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Credit Card Fraud Analyst
Wells Fargo
Hillsboro, OR
12.2023 - 02.2024
- Played a key role in the recovery of stolen funds through diligent investigation and coordination with relevant parties.
- Provided timely feedback to management regarding system improvements that led to reduced instances of false positives/negatives during fraud detection efforts.
- Reduced credit card fraud by implementing effective monitoring and detection strategies.
- Provided training to colleagues on credit card fraud awareness, contributing to a more secure work environment.
Education
Bachelor - English
Western New England University
Springfield, MAHigh School Diploma -
Needham High School
Needham, MAExpanded Functions Dental Assistant -
Dental Assisting Institute of Melbourne, LLC
Melbourne, FLSkills
- Temporary crown fabrication
- Sealant application
- Dental radiography proficiency
- Nitrous oxide administration
- Chair-side support
- Disinfection and sterilization
- Instrument tray preparation
- Teamwork and collaboration
- Customer service
- Patient care excellence
Timeline
Customer Experience Manager
Victoria's Secret & PINK
09.2024 - Current
Assistant Manager
Clarie's
01.2024 - 07.2024
Credit Card Fraud Analyst
Wells Fargo
12.2023 - 02.2024
Bachelor - English
Western New England University
High School Diploma -
Needham High School
Expanded Functions Dental Assistant -
Dental Assisting Institute of Melbourne, LLC