Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arionna Wilburn

Experienced in Customer Service
Saginaw,MI

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Dependable Crew Member with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

St Francis Home Of Saginaw
Saginaw, MI
03.2020 - Current
  • Answered call lights promptly and responded to patient needs accordingly.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.

Roadside Assistance Agent

Morley Companies
Saginaw, MI
11.2017 - 03.2020
  • Verified customer's identity prior to providing services or releasing personal items.
  • Documented customer complaints and reported them to supervisors for resolution.
  • Assisted customers with jump starting dead batteries, changing flat tires, delivering gasoline, and unlocking vehicles.
  • Provided customer service to stranded motorists by answering questions, providing information, and addressing concerns.
  • Coordinated with tow truck operators to ensure prompt arrival times for customers in need of assistance.
  • Followed up with customers after completion of job to ensure satisfaction with results.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Crew Member

Mcdonalds
Saginaw, MI
04.2016 - 11.2017
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Brewed and served coffee and tea with preferred add-ins.

Education

High School Diploma -

Arthur Hill High School
Saginaw, MI
06-2017

Skills

  • Direct Patient Care
  • Patient Lifting
  • Infection Control Procedures
  • Mobility Assistance
  • Collecting Vital Signs
  • Toileting Assistance
  • Customer Service
  • Drive-Thru Operations
  • Order Management
  • Beverage Preparation
  • Customer Engagement
  • Cash Handling
  • Teamwork and Collaboration
  • Computer Skills
  • Active Listening
  • Complaint Resolution

Certification

  • Certified Nursing Assistance License

Timeline

Certified Nursing Assistant

St Francis Home Of Saginaw
03.2020 - Current

Roadside Assistance Agent

Morley Companies
11.2017 - 03.2020

Crew Member

Mcdonalds
04.2016 - 11.2017

High School Diploma -

Arthur Hill High School

Similar Profiles

CREATE PROFILE
Arionna WilburnExperienced in Customer Service