ARIONNA WILLIS
Saint Louis
Summary
A strategic and accomplished Level 2 Phlebotomist with 5+ years of clinical laboratory experience performing blood draws and other venipuncture procedures with exceptional accuracy while consistently maintaining patient comfort and safety and delivering high-quality results to support clinical diagnosis and treatment. Proven expertise in conducting proper patient identification, preparing specimens for laboratory testing, maintaining thorough and organized records while troubleshooting problems, following established protocols and HIPAA standards, and working collaboratively with healthcare professionals and staff to ensure efficient and effective service delivery. Excel in using state-of-the-art equipment and technology, including automated blood collection systems and electronic medical records, to provide compassionate patient care and excellent customer service. Possess strong organizational and communication skills while working under pressure, seeing the big picture, and understanding details without compromising on hitting deadlines, resulting in effective coordination of patient care and improved overall patient satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Phlebotomist
Quest Diagnostics
03.2022 - Current
- Supervised daily phlebotomy operations, ensuring adherence to safety and quality standards.
- Mentored junior staff on best practices in patient care and blood collection techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced sample turnaround times.
- Collaborated with healthcare teams to optimize patient scheduling and minimize wait times for procedures.
- Managed inventory of supplies and equipment, ensuring availability while minimizing waste costs.
- Evaluated performance metrics to identify areas for operational enhancement and staff development opportunities.
- Conducted training sessions on equipment usage, infection control, and regulatory compliance for new hires.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Enhanced patient experience by providing efficient and accurate blood collection services.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Contributed to a positive workplace culture through active engagement in team meetings and events.
- Implemented quality control measures to maintain compliance with clinical standards and regulations.
- Conducted complex analyses using advanced laboratory instruments to ensure accurate diagnostics.
- Collaborated with healthcare professionals to interpret test results and guide patient care decisions.
- Documented test results using computerized and manual transcription methods.
- Performed complex clinical tests on various samples types, utilizing advanced instrumentation and analytical techniques.
PHLEBOTOMIST LEVEL 2
Mercy Hospital
06.2021 - 03.2022
- Collect specimens from patients all over the hospital, utilizing venipuncture techniques with high accuracy and efficiency.
- Operated the lab control room, receiving all specimens, including urine, blood, sputum, and pathology.
- Sort and label each specimen correctly and deliver them promptly to their respective departments for processing, ensuring timely and accurate results.
- Maintained a clean and organized work environment in patient care and laboratory settings, contributing to a safe and efficient workflow.
PSYCHIATRIC TECHNICIAN
Hawthorne Children's Psychiatric Hospital
01.2021 - 02.2022
- Observed patients in a psychiatric facility and responded to their emotional and physical needs.
- Assisted patients with daily living activities such as eating, grooming, and toileting.
- Helped mentally or emotionally impaired patients with everyday tasks to promote their independence.
- Took accurate histories and vital signs to assist with patient diagnosis and treatment planning.
RESIDENTIAL TECHNICIAN/MENTAL HEALTH TECHNICIAN
BJC
10.2019 - 01.2021
- Performed assigned patient care activities, including assisting with daily living activities, monitoring vital signs, and administering medication as prescribed.
- Assisted the Nurse as needed, ensuring that patients received high-quality care in a timely and compassionate manner.
- Documented all care given, ensuring that patient records were accurate and up-to-date.
- Observed residents for psychiatric stability, noting any changes in behavior or mood and reporting them to the appropriate healthcare professionals.
- Assisted residents in meeting their goals, providing support and encouragement to help them achieve success in their treatment plans.
- Coordinated with community support staff and the residential services team to ensure that patients had access to the resources they needed to succeed.
- Helped residents maintain and improve their housing skills, providing guidance on household tasks such as meal preparation, laundry, and cleaning to promote independence and self-sufficiency.
PSYCHIATRIC TECHNICIAN LEVEL 1
St. Louis Psychiatric Rehabilitation Center
09.2016 - 02.2020
- Created a therapeutic milieu by interacting with patients in individual and group settings to foster an environment conducive to mental wellness.
- Accurately recorded and documented patient progress to ensure the continuity of care and facilitate communication between healthcare providers.
- Performed daily nursing skills, including taking vital signs and providing general care, to ensure patients' basic needs were met.
- Managed inappropriate behaviors through de-escalation techniques and implemented appropriate interventions to ensure patient safety.
- Kept patients engaged and motivated by creating activities and programs that promote mental and emotional wellness, including facilitating peer interactions with groups of patients to promote socialization and emotional support.
RETAIL ASSOCIATE/CASHIER
Walmart
06.2015 - 08.2016
- Greeted and welcomed customers positively, creating a warm and inviting atmosphere at the store entrance.
- Operated the cash register and processed transactions quickly and accurately, ensuring customer satisfaction with their purchase experience.
- Maintained a clean and organized checkout area, demonstrating attention to detail and a commitment to a professional appearance of the store.
- Assisted customers with their inquiries and provided helpful solutions to their needs, enhancing their shopping experience and building a loyal customer base.
- Collaborated with colleagues across various departments, demonstrating a willingness to help and support the team to meet the store's objectives.
HOME HEALTHCARE AIDE/CAREGIVER
Wilma's In Home Angels
10.2013 - 10.2015
- Provided exceptional client care by implementing an approved Plan of Care, ensuring the client's needs were met.
- Assisted clients with personal care and hygiene, promoting their overall health and well-being while ensuring clients' rights were adhered to at all times, providing them with the highest level of respect and dignity.
- Transported clients to appointments and events as required, ensuring their timely arrival.
- Maintained accurate documentation and record-keeping, complying with all requirements to ensure the highest level of care for clients.
- Followed principles of infection control and Universal Precautions, ensuring a safe environment for clients and staff.
- Identified and actively participated in performance improvement activities, improving the quality of care provided to clients.
- Responded rapidly and appropriately in emergencies, providing life-saving care when needed.
Education
Diploma -
Normandy Senior High School
Saint Louis, Missouri05.2013
General Studies
St. Louis Community College
Skills
- Specimen Preparation & Integrity
- Patient Care
- HIPAA Compliance
- Client Relationship Management
- Blood Specimen Storage
- Inventory Management
- Administrative Support
- Venipuncture & Capillary Puncture
- Process Improvement
- Blood Collection & Handling Safety
- Quality Assurance & Controls
- Patient Billing & Scheduling
- Verbal & Written Communications
- Planning and Coordination
- Rapid Data Entry
- Workflow Management
- Customer Focused solutions
- Health Regulatory Compliance
- Medical Terminology
- Medical Report & Record Management
- Order of draw
- Venipuncture
- Lab safety protocols
- Blood collection techniques
- HIPAA compliance
- Sample and specimen collection
- Specimen labeling procedures
- Specimen handling
- Patient confidentiality
- Infection control
- Pediatric phlebotomy
- Recording data
- Diagnostic testing
- Adaptable approach
- Therapeutic phlebotomy
- Sanitation and sterilization
- Hemoglobin testing
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Active listening
- Adaptability and flexibility
Certification
ST. LOUIS SCHOOL OF PHLEBOTOMY Certificate in Phlebotomy
Timeline
Lead Phlebotomist
Quest Diagnostics
03.2022 - Current
PHLEBOTOMIST LEVEL 2
Mercy Hospital
06.2021 - 03.2022
PSYCHIATRIC TECHNICIAN
Hawthorne Children's Psychiatric Hospital
01.2021 - 02.2022
RESIDENTIAL TECHNICIAN/MENTAL HEALTH TECHNICIAN
BJC
10.2019 - 01.2021
PSYCHIATRIC TECHNICIAN LEVEL 1
St. Louis Psychiatric Rehabilitation Center
09.2016 - 02.2020
RETAIL ASSOCIATE/CASHIER
Walmart
06.2015 - 08.2016
HOME HEALTHCARE AIDE/CAREGIVER
Wilma's In Home Angels
10.2013 - 10.2015
Diploma -
Normandy Senior High School
General Studies
St. Louis Community College
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