Arionne Walker
Charlotte,NC
Summary
Dynamic professional with a proven track record at Concentrix in enhancing claims processing efficiency and spearheading emergency response strategies. Excelled in staff management and data analytics, improving operational workflows by over 30%. Skilled in fostering customer relationships and implementing risk mitigation techniques, demonstrating exceptional problem-solving and customer service abilities. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Stolen Vehicle Claims
Concentrix
02.2024 - Current
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Created various Excel documents to assist with claims processing and information
Emergency Medical Dispatcher
Concentrix
04.2023 - 02.2024
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Lead Preschool Teacher
KinderCare Learning Centers & Early Beginnings
03.2021 - 01.2023
- Allowed for ample outdoor discovery time in schedule each day.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Assisted and supervised 9-18 children through entire school day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Submitted weekly lesson plans.
Small Sort Supervisor
UPS
11.2019 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Education
Associate of Science - Accounting
DeVry University
Downers Grove, IL05.2026
Bachelor of Science - Family And Consumer Sciences
North Carolina A & T State University
Greensboro, NC05.2022
High School Diploma -
Mountain Island Charter School
Mount Holly06.2017
Skills
- Data entry proficiency
- Claims review
- Staff Management
- Data Analytics
- Strategic Planning
- Customer Service
- Risk Mitigation
- Emergency Procedures
- Quality Assurance
- Deescalation
Proficient in Excel
Efficient in data entry. Master in essential functions such as SUM, AVERAGE, COUNT, and IF. Able to use logical, text, and lookup functions. Can format cells for surrency, percentages, and dates. Able to create various types of charts to visualize data effectively. Mastering pivot tables for summarizing large datasets and generating reports
Timeline
Stolen Vehicle Claims
Concentrix
02.2024 - Current
Emergency Medical Dispatcher
Concentrix
04.2023 - 02.2024
Lead Preschool Teacher
KinderCare Learning Centers & Early Beginnings
03.2021 - 01.2023
Small Sort Supervisor
UPS
11.2019 - 09.2021
Associate of Science - Accounting
DeVry University
Bachelor of Science - Family And Consumer Sciences
North Carolina A & T State University
High School Diploma -
Mountain Island Charter School