Summary
Overview
Work History
Education
Skills
2018 Employee of the year
Timeline
Work Availability
Accomplishments
Affiliations
Certification
Work Preference
Languages
Quote
Interests
Generic
Ariosto Rodriguez

Ariosto Rodriguez

Patient Access Representative II / Certified Notary Public NNA
Lakeland,FL

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

26
26
years of professional experience

Work History

Patient Access Representative II

Lakeland Regional Health
11.1998 - 10.2024
  • Patient Access Expertise: Patient Registration | Appointment Scheduling | Insurance Verification | Co-Pay Collection
  • Operational Proficiency: Electronic Medical Record (EMR) Navigation | Accurate Recordkeeping | Medical Terminology
  • Customer Service Excellence: Strong Communication | Intercultural Competence | Problem Resolution
  • Healthcare Support: HIPAA Compliance | Patient Safety Awareness | Chronic Disease Knowledge
  • Efficiency & Organization: Multitasking | Time Management | Data Entry Accuracy
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Education

Massage Therapy, Notary Public

West Warwick Highschool
West Warwick, RI
06-1997

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Registration and admissions
  • Phone and email etiquette
  • Strong empathy
  • Money handling
  • Payment processing
  • Friendly and outgoing
  • Data entry

2018 Employee of the year

This was a very special year for me at LRH as a Patient Care Assistant.
I introduced a warm washcloth tradition for all our patients on the floor.
The Talent Team approached me to ask why I started the warm washcloth tradition.
In 2015, I wanted to provide the best hospital stay experience at our hospital.
I began using warm washcloths after washing my face with a hot washcloth that soothed me, and I thought to myself, why not use these hot washcloths for our patients? To my amazement, the patients loved it.
It changed their perspective on the care they were receiving.
In 2018, I won Employee of the Year and took 2nd place in the State of Florida for patient care service.
That same year, LRH implemented my warm washcloth idea throughout the entire hospital.

Timeline

Patient Access Representative II

Lakeland Regional Health
11.1998 - 10.2024

Massage Therapy, Notary Public

West Warwick Highschool

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints, and customer satisfaction.
  • Employee of the Year 2018 and runner-up for Florida Patient Care Advocate.
  • Certified Notary Public ( National Notary Association )

Affiliations

  • NNA National Notary Association

Certification

Certified Notary Public

CPR AED Certificate American Heart Association

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Career advancementWork-life balanceCompany CulturePaid time off4-day work week401k match

Languages

English
Native or Bilingual

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Interests

Photography, Art

Ariosto RodriguezPatient Access Representative II / Certified Notary Public NNA