Arianna Pagan

Surgical & Medical Assistance

• Lead technician for veterinary orthopedic surgeries (ACL/CCL), maintaining precise leg positioning under sterile conditions for dogs up to 80 lbs.
• Assisted in dental procedures, contributing to overall oral health of patients.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Conducted diagnostic tests such as fecal collection, urinalysis, and bloodwork using IDEXX equipment.
• Administered vaccinations and injectable medications, ensuring adherence to established protocols.
• Assisted in X-rays and ultrasounds to aid in accurate diagnosis and treatment planning.

Patient Care & Handling

• Conducted comprehensive patient assessments, documenting health histories for accurate treatment plans.
• Monitored post-operative recovery processes for surgical patients to detect complications early and initiate timely intervention.
• Handled challenging behavior from stressed or anxious animals using calming techniques and low-stress handling methods.

Client Communication & Education

• Educated clients on post-operative care and preventive measures, including vaccination schedules, parasite control, dental hygiene, and nutrition.
• Assisted grieving pet owners during euthanasia procedures, providing clear explanations and emotional support.

Facility Maintenance & Hygiene

• Cleaned and disinfected exam areas, surgical equipment, and kennels to maintain sterile and odor-controlled conditions.
• Restocked surgical and office supplies to keep materials accessible and workflows uninterrupted.

Process Improvement & Team Development

• Implemented inventory management systems, optimizing supply chain efficiency and reducing waste.
• Collaborated with fellow technicians to streamline daily tasks and improve clinic workflow.
• Developed training program for new technicians, improving onboarding and overall team effectiveness.
• Mentored junior technicians, enhancing skill development and contributing to a cohesive, efficient team.

Customer Service & Brand Representation

• Scheduled appointments efficiently while triaging urgent cases based on severity.
• Designed client education materials and marketing content to promote hospital services.
• Enhanced clinic reputation through compassionate service and high-quality patient care.

Creative Design & Visual Development

• Created original digital artwork for advertisements, social media content, branding, and promotional materials.
• Designed cohesive brand visuals including logos, business cards, and letterheads to support corporate identity.
• Developed video game character concepts and accurate creature anatomy art for independent projects.
• Produced high-quality digital files suitable for both online and print formats, including vector, raster, and multi-platform media.
• Designed and edited videos for use in advertising, social media, and informational content.

Client Communication & Commission Work

• Engaged with clients to determine project goals, timelines, pricing, and specific deliverables.
• Delivered work that adhered strictly to client specifications, with consistent on-time delivery.
• Provided creative input and enhancements beyond client requests to elevate final results.
• Managed revisions and feedback professionally, ensuring satisfaction and alignment with the client's vision.
• Maintained ongoing communication with clients regarding deadlines, edits, and satisfaction.

Professional Growth & Portfolio Management

• Studied tutorials, reference materials, and professional art resources to continually refine technique and expand artistic range.
• Regularly updated personal art portfolio to showcase recent work and attract new commissions and opportunities.
• Contributed to the creative process by bringing fresh ideas, inspiration, and a collaborative spirit to every project.

Leadership & Staff Management

• Planned staff schedules to optimize floor coverage and improve workflow during peak and off-peak hours.
• Delegated tasks based on employee skill level, prior training, and current team needs to ensure smooth operations.
• Trained and mentored new and existing team members on animal care, customer education, and store policies to foster a positive team environment.
• Initiated performance incentive programs and staff contests to boost motivation and productivity.

Animal Care & Aquatics

• Oversaw health and wellbeing of live animals through regular assessments, feeding, enclosure cleaning, enrichment, and administering medications under veterinary guidance.
• Scheduled veterinary appointments for sick or injured animals and ensured timely treatment and follow-up.
• Maintained aquatic health through daily fish tank maintenance, water testing, algae prevention, and sump cleaning, exceeding store standards for appearance and animal care.
• Decorated animal habitats seasonally to increase traffic and drive companion animal sales.
• Placed live animal orders based on workload, seasonal demand, customer interest, and budget.

Sales & Customer Service

• Drove sales by marketing and selling over 300 fish and reptiles monthly and providing tailored product recommendations.
• Tracked down hard-to-find merchandise across store locations to meet customer needs and improve satisfaction.
• Handled customer questions, product inquiries, and returns with professionalism to promote repeat business.
• Maintained store social media presence to increase visibility, engagement, and foot traffic.

Merchandising & Inventory

• Managed merchandising tasks including planogram execution, clearance displays, and stock presentation.
• Walked the department multiple times each shift to assess safety, cleanliness, and inventory needs.
• Managed inventory levels and placed live animal orders based on demand and upcoming holidays.

Administrative & Operations

• Managed store opening and closing procedures, tills, and deposits with accuracy and accountability.
• Maintained a clean, safe, and customer-friendly store environment through proactive walkthrough and staff supervision.

Dog Behavior Management & Enrichment

• Supervised group play sessions, monitoring for safety and appropriate behavior.
• Learned names and typical behaviors of each dog to tailor management techniques accordingly.
• Used positive reinforcement and obedience commands to encourage manners and discourage excessive excitement, aggression, and other unwanted behaviors.
• Engaged dogs in stimulating, personalized play to meet physical and mental enrichment needs.
• Trained dogs in basic obedience, behavior shaping, and housebreaking reinforcement.
• Applied knowledge of canine body language and stress signals to proactively de-escalate tension during group play.
• Managed dog group assignments based on individual personality and behavior rather than size, and enrichment routines to ensure safe, productive socialization.

Animal Care & Health Monitoring

• Fed dogs based on individual dietary needs and monitored food intake for signs of illness or stress.
• Maintained accurate records of dog behavior, health, and any notable incidents.
• Identified and reported injuries or unsafe behaviors promptly to management.
• Performed daily cleaning and sanitization of kennels, play areas, toys, and equipment to maintain a healthy environment.

Facility Upkeep & Safety

• Swept, vacuumed, mopped, and disinfected kennel and common areas in accordance with sanitation protocols.
• Restocked supplies, laundered bedding, and ensured all areas were clean, organized, and free of hazards.
• Kept indoor and outdoor play yards free of debris to ensure safe movement and play.

Client Interaction & Communication

• Interacted with pet parents in a personalized and compassionate manner, addressing concerns and sharing daily updates.
• Provided thoughtful insight into each dog's behavior and progress with socialization or training goals.
• Created personalized behavior summaries and report cards to keep pet parents informed and engaged.

Leadership & Team Training

• Supervised daily operations to ensure consistent, high-quality care and exceptional customer service.
• Mentored and trained new team members on enrichment protocols, safety procedures, and cleaning standards.

Rehired more recently in same role after this prior employment; responsibilities and expectations remained consistent. See previous entry for full role description.

• Leadership & Staff Management
• Animal Care & Aquatics
• Sales & Customer Service
• Merchandising & Inventory
• Administrative & Operations

Same responsibilities held at both facilities; see full description above for "Fun.Play.Bark!".

• Dog Behavior Management & Enrichment
• Canine Care & Health Monitoring
• Facility Upkeep & Safety
• Client Interaction & Communication
• Leadership & Team Training

Animal Handling & Grooming

• Delivered full-service grooming including bathing, brushing, ear cleaning, and safe, precise nail trims (including for anxious dogs).
• Evaluated pets for temperament issues, parasites, and skin conditions prior to service.
• Followed individualized grooming packages with attention to breed-specific needs.

Client Communication & Service

• Checked in pets with owners, discussed grooming preferences, and confirmed pick-up times.
• Completed grooming report cards with personalized feedback and care tips.
• Built strong client relationships through consistent, caring service.

Sanitation & Operations

• Maintained clean and organized kennels, tools, tubs, and workstations.
• Managed daily laundry, cleaned grooming stations, and restocked supplies.
• Made over 40 daily reminder calls and handled booking, rescheduling, and client questions.

Community Outreach & Voter Engagement

• Conducted door-to-door distribution of campaign materials and resources across assigned districts.
• Engaged with community members to explain services, goals, and platform initiatives using approved scripts.
• Documented names, addresses, purchase history, support levels, and responses from engaged individuals for campaign tracking.
• Encouraged donations and support for campaign efforts through persuasive communication and relationship-building.

Public Communication & Information Support

• Provided clear answers about campaign offerings, pricing, and eligibility for assistance programs.
• Assisted in coordinating travel arrangements and logistical support for constituents who qualified for aid or services.

Administrative Support & Recruitment Assistance

• Supported new hire onboarding and interviews, offering guidance and clerical help throughout the hiring process.
• Maintained organized filing systems, sorted mail, and completed day-to-day clerical duties with accuracy and efficiency.