Summary
Overview
Work History
Education
Skills
Timeline
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Aris Lawson

San Antonio

Summary

Dynamic professional with a proven track record at FedEx, adept in customer service and safe driving. Leveraged problem-solving and adaptability to enhance service quality, achieving high customer satisfaction. Skilled in vehicle maintenance and customer interaction, consistently delivering excellence and efficiency in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Delivery Driver

FedEx
07.2023 - 11.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Inspected load security and checked for damages.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.

Customer Service Representative

Jiffy Lube Oil Change Center
01.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Lube Technician

Jiffy Lube Oil Change Center
01.2022 - 06.2023
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Protected customer vehicles during service, employing careful handling and protective coverings to avoid damage.
  • Ensured customer satisfaction by providing timely updates and transparent communication throughout service process.
  • Improved service quality with meticulous attention to detail in every task, from basic oil changes to intricate lubrication work.
  • Reduced waiting times for customers, streamlining process of vehicle intake and service scheduling.
  • Collaborated with team of technicians to solve complex mechanical issues, sharing knowledge and skills.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Assembly Technician

Ford Motor Company
03.2020 - 11.2022
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Kept work areas organized, tidy, and clean for maximum productivity.
  • Reassembled and adjusted components to meet required specifications.
  • Performed assembly of products according to specifications and instructions.
  • Maintained open lines of communication with supervisors regarding potential issues or concerns impacting the efficiency of assembly processes.
  • Followed specific blueprints and diagrams to assemble components and comply with industry standards.
  • Inspected parts and assemblies before shipment to customers to verify accuracy.

Education

High School Diploma -

Bloom High School
Chicago Heights, IL
05.2013

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Safe driving
  • Loading and unloading
  • Heavy lifting
  • Vehicle cleaning and maintenance
  • Delivery scheduling
  • Quality assurance
  • Clear communication
  • Adaptability and flexibility
  • Customer interaction

Timeline

Delivery Driver

FedEx
07.2023 - 11.2024

Customer Service Representative

Jiffy Lube Oil Change Center
01.2022 - 07.2023

Lube Technician

Jiffy Lube Oil Change Center
01.2022 - 06.2023

Assembly Technician

Ford Motor Company
03.2020 - 11.2022

High School Diploma -

Bloom High School

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Aris Lawson