Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Open To Work

Aris Lucas

Little Elm,TX

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Operations SupervisorDisability Claims SpecialistDisability AdvocateDisability Claims ExaminerDisability Case Manager

Work Type

Full TimePart TimeContract WorkConsulting

Location Preference

RemoteHybrid
Location: Little Elm, TX, USFrisco, TXPlano, TXCarrollton, TXRichardson, TX
Open to relocation: No

Salary Range

60000/yr - 200000/yr

Important To Me

Personal development programsWork-life balanceCompany CultureFlexible work hoursWork from home optionCareer advancement

Summary

Seasoned Federal Administrator with over 16 years of experience adjudicating benefit claims. Expertise in interviewing, evidence evaluation, and policy application for Social Security eligibility. Delivered accurate service, resolved discrepancies, and ensured compliance with data protection standards while supporting vulnerable populations.

Overview

4
4
Certifications
12
12
years of professional experience

Work History

Medical Courier

Independent Contractor - Self Employed
Little Elm, Texas
06.2025 - Current
  • Deliver medical supplies promptly to healthcare facilities and patients.
  • Maintain accurate logs of all deliveries and pickups throughout day.
  • Coordinate with healthcare professionals to confirm delivery schedules and requirements.
  • Manage route planning for efficient transportation across various locations.
  • Adapt quickly to changing schedules and urgent delivery requests.
  • Pick up medical specimens from local care providers for laboratory delivery.
  • Ensure timely pickup and delivery of packages within designated time frames.
  • Adhere to HIPAA regulations when handling sensitive materials.

Operations Supervisor

Social Security Adminstration
Milledgeville, Georgia
02.2024 - 04.2025
  • Supervised daily operations to ensure adherence to federal guidelines.
  • Coordinated team schedules to optimize resource allocation and improve workflow.
  • Managed case processing to ensure timely support for beneficiaries.
  • Monitored performance metrics, maintaining quality standards in operations.
  • Trained new employees on procedures and best practices for service delivery.
  • Analyzed process inefficiencies, proposing actionable enhancements to management for operational improvements.
  • Facilitated inter-departmental communication, streamlining information sharing across teams.
  • Assisted in implementing policy changes across operational teams for consistency.

People Facing Barriers Liaison

Social Security Adminstration
Macon, GA
01.2023 - 02.2024
  • Coordinated interdepartmental communication to enhance project collaboration.
  • Organized training sessions to improve team understanding of new processes.
  • Mediated discussions among team members to support conflict resolution efforts.
  • Facilitated timely sharing of accurate information among teams.
  • Collaborated with senior management to identify improvement opportunities within existing systems.
  • Demonstrated strong telephone etiquette while managing challenging calls effectively.
  • Conducted research on customer needs and preferences to develop tailored solutions.
  • Maintained comprehensive records of all customer interactions for future reference.

Claims Specialist

Social Security Administration
Macon, Georgia
02.2014 - 02.2024
  • Evaluated claims for accuracy and compliance with federal regulations.
  • Reviewed medical records supporting assessments of disability claims.
  • Processed applications and updated case files in agency systems to ensure compliance and accuracy.
  • Coordinated with departments to resolve claim issues, enhancing overall claims processing effectiveness.
  • Communicated with clients to gather necessary documentation for claims.
  • Conducted interviews to clarify information and determine eligibility for benefits.
  • Guided applicants on available benefits and services to facilitate informed decision-making.
  • Assisted in training new staff on claims processing procedures.

Department of Disability Determination Svc Liaison

Social Security Adminstration
Macon, Georgia
03.2020 - 03.2022
  • Facilitated communication between clients and social security representatives, enhancing service efficiency and client satisfaction.
  • Provided information on benefits and services to diverse populations, enhancing accessibility.
  • Assisted in resolving inquiries related to claims and eligibility requirements for clients.
  • Coordinated outreach programs to educate community on social security services, increasing awareness and access to benefits.
  • Collaborated with team members to streamline service delivery processes, contributing to improved client outcomes.
  • Coordinated cross-team communications to ensure timely and accurate information sharing.
  • Updated client records using agency database management system to ensure accuracy.
  • Maintained confidentiality of sensitive client information in compliance with regulations.

Education

Bachelor of Science - Business Administration/Management

American InterContinental University
Schaumburg, IL

Associate of Arts - Fashion Design

Wade's School of Fashion Merchandising & Design
Dallas, TX

Skills

  • Disability & Leave Claims(STD,LTD,SSI/SSDI)
  • Performance analysis
  • Policy implementation
  • Resource allocation
  • Conflict Resolution & De-escalation
  • Customer service
  • Case management & Documentation
  • Client Support & Relationship Management
  • Remote Work & Digital Communication Tools
  • Empathetic Communication & Active Listening
  • HIPAA compliance
  • Confidentiality

Certification

Anti Fraud Program Certificate

Records Management Certificate

Performance Assessment and Communication Certificate

Records Management Certificate

Accomplishments

  • Top Performer within Middle Ga District in completing SSI Redeterminations
  • Collaborated with team of 5 in the development of the Supplemental Security Income Cadre
  • Supervised team of 10 staff members
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Achieved a reasonable accomodation approval through effectively helping with writing up request and submitting medical paperwork for employee

Timeline

Medical Courier

Independent Contractor - Self Employed
06.2025 - Current

Operations Supervisor

Social Security Adminstration
02.2024 - 04.2025

People Facing Barriers Liaison

Social Security Adminstration
01.2023 - 02.2024

Department of Disability Determination Svc Liaison

Social Security Adminstration
03.2020 - 03.2022

Claims Specialist

Social Security Administration
02.2014 - 02.2024

Bachelor of Science - Business Administration/Management

American InterContinental University

Associate of Arts - Fashion Design

Wade's School of Fashion Merchandising & Design

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Aris Lucas