Aris Nunez
Summary
Client Professional who consistently has exceeded retention goals with a B.S. in Business Administration & Marketing, bringing C-level skills in oral and written communication, active listening, and analytical problem-solving business acumen. Enhances client experience with a SWOT & STP strategic approach, both personally and professionally by understanding client activities/behaviors and providing customized recommendations/solutions to bring value, developing trust, and loyalty.
Overview
1
1
year of professional experience
Work History
Client Success Partner (SLED)
Gartner
- Manage, Build, and Develop relationships with CHROs/ HR Directors and their direct reports, across standard and premium products, providing support and driving initiatives forward with engagement plans and Gartner Entitlements; resulting in high client satisfaction, 82.8% retention rate on the year, with 4.8 million dollars in contract value
- Lead client calls to surface client priorities/challenges and align resources that expedite timelines and drive high-value engagement and return on their investment
- Collaborate with Sales Partners to identify SLED challenges and nuances to strategically maximize value delivered to clients
Client Success Associate (Government)
Gartner
- First NA HR CsX to manage both LCs and Seat based products, strategically assessing perceived value clients receive within each given product and tailoring approach(s) to drive engagement and utilization of Gartner resources
- Managed over 145+ clients across all Government Segments: Federal US and Canadian Agencies, State & Local, and Higher Education, identifying agency nuances and national/regional cultural differences in communication, resulting exceeding retention goal by 8% at 88.3% respectively
- Led team calls with Federal US & Canadian Agencies, conducting research insight runs aligned to agency Key Initiatives and MCPs
Client Engagement Specialist/Project Manager
Gartner
- Managed VER End-to-End Initiative, implementing Knowledge & Project Transfer from NA NCE Team to ICOE Team
- Conducted interview analysis on NA NCE Team to identify workflow process, resource collaboration best practices, and needs for knowledge and project transfer success
- Leveraged Oracle Eloqua to standardize and scale communications outreach to clients for VERs across GBS
- Created Data Tracker and Structure for NA & ICOE NCE Team to view pre and post-event data
- Identified metrics to track and measure success of VERs, sending weekly data analytics reports to leadership on outcomes across GBS
MARKETING RESEARCHER
Austin Hope Winery
04.2019 - 06.2019
- Performed ethnographic research by conducting 30 hours of observational fieldwork and in-depth interview analysis
- Identified appropriate local and national marketing channels while targeting customers for advertising campaigns
- Managed research brief consisting of client, customer, and 3 competitors analysis
- Compiled 4 themes through qualitative research and analysis
USER ACQUISITION MANAGER
Kick-it Points
09.2018 - 04.2019
- Managed a team of 4 interns in curation and design of user acquisition content across 3 social media platforms - Facebook, Instagram, and Kick-it Points
- Facilitated weekly meetings integrating custom designs and social media advertisements for 20 clients
- Coordinated with statistical analytics team to optimize user relationships and business outreach operations
Education
Bachelor of Science - Business Administration
California Polytechnic State University
San Luis Obispo, CA06.2020
Skills
- JMP, Excel, SPSS, Qualtrics, Orange(Python), Salesforce, Oracle Eloqua
- Certified in Advanced Google Analytics
- Client Service Optimization
- Client Retention
- Client Needs Diagnosis
- Client Relationship Management
- Strategic & Executive Communication
- Strong Technical Acumen
- Communication & Collaboration
Leadership & Involvement
Cal Poly AMA 2018-20: 2020 VP of Nationals
- Co-Lead for Chapter Exhibit: 1st Place
- 2020 AMA MCC Pitch Competition: 1st Place Audience Choice, 2nd Place Overall
- Scored 91/100 in the CH Robinson Sales Competition (Second Round Qualifier)
- Lead Case Competition Team to a Top 25 Ranking for the Wall Street Journal Case Competition
Gartner
- 2021 GBS Peer Award Winner
- 2022 GBS-HR Peer Nominee
- 2023 GBS-HR Peer Award Winner
- GBS-HR Culture Council Contributor: Marketing & Branding Strategist
- 2022 GBS Internship Panelist
Timeline
MARKETING RESEARCHER
Austin Hope Winery
04.2019 - 06.2019
USER ACQUISITION MANAGER
Kick-it Points
09.2018 - 04.2019
Client Success Partner (SLED)
Gartner
Client Success Associate (Government)
Gartner
Client Engagement Specialist/Project Manager
Gartner
Bachelor of Science - Business Administration
California Polytechnic State University