Aris Santiago

• Reviews patient eligibility utilizing practice management function or payer websites to determine correct payer to be billed for specific dates of service.

• Prepares claim data according to department and payer regulations in order to produce a “clean” claim.

• Prepares, reviews and transmits claims timely to payers, works EDI rejections.

• Posts charges, payments and denials in practice management system accurately.

• Works denials and prepares appeals, resubmits claims and performs compliant actions to resolve open accounts receivable. Reports unusual trends to supervisor.

• Works with payer representative to research and resolve denials issues and obtain payer policy knowledge as necessary.

• Utilizes insurance and practice management online systems to complete all required tasks such as eligibility, claim status and claim correction.

• Processes insurance and patient refunds as necessary.

• Answers patient and department calls. Assist in telephone inquiries regarding patient statements. Establish payment arrangements when appropriate.

• Scans/files all relevant documentation.

• Reconcile all batch totals at day end to ensure accuracy of totals posted and transactions on charge capture. Identify and correct any discrepancies prior to opening any future batch.

• Maintain the utmost patient confidentiality, billing and HIPPA compliance at all times when accessing any data in the Practice Management and or EMR systems.

• Other duties, assignments or projects assigned by the Supervisor or Patient Accounts Director within the scope of the position.

• Become knowledgeable about the GLFHC Improvement plan and the model for improvement endorsed by the organization.

• On a regular basis participate in ongoing quality improvement activities related to individual, team, and organizational performance improvement.

• Travel between sites may be required.

• Performs all and any additional duties as assigned.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.

• Worked with transporting disabled children
• Ensuring children safety during transportation helping them with seatbelts and also keeping attendance.
• Assisted driver in monitoring and managing student behaviors to promote safety.
• Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
• Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
• Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
• Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
• Detailed factors such as weather, incidents, and aid rendered in daily reports to management.
• Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.
• Secured special seats and restraint devices used by students.
• Managed emergency bus evacuations with appropriate use of emergency door.
• Kept student personal and medical information in strictest confidence.

• Worked the front desk at pending patient’s schedules, made referral for patients and acquired medical records
• Also used the practice management system to generate reports for the office.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Duties included answering telephone calls, greeting customers, distributing checks, processing mail, and performed general clerical duties as required
• Also I did data entry for tax information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.