Arisa Goto
Shiki, Musical Theatre
Venice,FL
11
years of professional experience
Dynamic customer service professional with over five years of experience in luxury services, renowned brands, and high-end department stores. Proven ability to lead and collaborate effectively, fostering an environment that empowers small teams to excel and deliver exceptional results. Expertise in onboarding processes and team development ensures a cohesive approach to achieving high performance and customer satisfaction. Committed to enhancing the client experience through tailored service and attention to detail.
Work History
MD and Cafe Staff, Cashier
1 Year 4 Months- Provided exceptional customer service in high-pressure environment, enhancing guest experiences at events.
- Surpassed merchandise sales targets with team members across the multiple musical theatre runs.
- Led by example to 5-7 team members as an assistant manager, co-managed merchandise and cafe operations alongside the store manager.
- Trained new staff on operational procedures and customer service standards, fostering a cohesive work environment.
Customer Experience, Cashier
1 Year 1 Month- Received star of the week for positive and friendly nature, meaningful interactions with guests, and putting new ideas into action.
- Received Guest Comment Cards many times for excellent service beyond expectations.
- Provided exceptional customer service, resolving inquiries and enhancing guest experiences.
- Trained new team members on operational procedures and customer engagement techniques.
- Restocked and organized merchandise in front lanes.
Sales Associate
3 Years- Experienced sales associate at one of busiest boutique in Japan during Holiday Season.
- Experienced new store opening team member, gained incentive for achieving monthly target.
- Hit the store's monthly targets with team members.
- Enhanced customer satisfaction through personalized service and product recommendations.
Customer Experience, Cashier
2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent tracking of sales and refunds.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
1 Year- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Implemented efficient cash handling procedures to minimize discrepancies and improve accuracy.
Education
Bachelor of Arts - Chinese and English language
- Selected for the Graduation Thesis Award
- Completed AP courses in Chinese and English Studies
- Student Government Leadership for Japanese Foreign Students
Skills
Excellent communication skills in English
Japanese and Chinese
Strong desire and communication with employees to achieve sales target
Retail management
Hospitality and professionalism
Positive attitude
Teamwork
Languages
Japanese
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Professional Working
Spanish
Limited Working
Timeline
MD and Cafe Staff, Cashier
Shiki, Musical Theatre
09.2024 - 01.2026Read More
Customer Experience, Cashier
Mitsukoshi, Walt Disney World Resort
01.2023 - 02.2024Read More
Sales Associate
Luxury Boutiques
01.2020 - 01.2023Read More
Customer Experience, Cashier
Walt Disney World Japan Pavilion
01.2020 - 03.2020Read More
Cashier
Convenience Store
01.2015 - 01.2016Read More
Shanghai International Studies University
Bachelor of Arts from Chinese and English language
Read More