Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Arisa Schomburg

Las Vegas,NV

Summary

Hard-driving business leader excelling in strategic business planning and team development. Expertise lies in skillfully recruiting and training employees at all levels to meet customer and business demands. Articulate, forward-thinking, and resourceful approach to effectively address unique needs. Versatile skills in project management, problem-solving, and collaboration bring a fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

25
25
years of professional experience

Work History

Owner/Operating Partner

P&A Restaurant Group
02.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Increased operational efficiency by streamlining processes and implementing innovative strategies.

Cocktail Waitress/ Promotions & Marketing

Russell Road Food & Beverage
01.2007 - 03.2020
  • 15+ years of experience with customer service and interacting with guest from around the world
  • In depth knowledge of the beverage industry
  • Highly skilled in greeting and fulfilling guests request
  • Responsible for responding to customer complaints in professional manner
  • Mastered point of sales systems including Clubtrax, Aloha and Chargesavvy
  • Responsible for handling large transactions between VIP guests and our venue
  • Responsible for handling all social media marketing (Twitter, Facebook, LinkedIn, Instagram, etc)
  • Booking events, setting up events, and micro managing the events on site
  • Served celebrities and responsible for all celebrity/ VIP request while they were on site
  • Organized fundraisers for KLUC for the annual toy drive 4 years in a row
  • Setup promotional booths for conventions and also managed the event and booths onsite
  • Enhanced customer satisfaction by providing prompt and attentive service.
  • Delivered high-quality beverages in a timely manner to ensure guest satisfaction.
  • Ensured accurate billing and payment processing for customer satisfaction.
  • Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Collaborated with bartenders to ensure timely delivery of drinks to guests, improving overall efficiency.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Onsite Supervisor/ Staffing/ Human Resource

The Reserve Network
07.2015 - 12.2015
  • Onsite supervisor for Roger Woods
  • Staffing Services
  • Human Resources
  • Training for all new hires
  • Communicating with GM and Leads in regards to positions that need to be filled and employee behaviors and expectations
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Coordinated daily operations to ensure efficient workflow and task completion.
  • Observed packing operations to verify conformance to specifications.
  • Supervised team activities to maintain high standards of safety and quality.
  • Resolved on-site issues promptly to minimize delays and disruptions.
  • Evaluated team performance, providing feedback for continuous improvement.
  • Supported site safety initiatives, contributing to a secure working environment.
  • Collaborated with contractors and vendors to negotiate contracts, ensuring cost-effective procurement of materials and services.

Receptionist/ Leasing Agent/ Personal Assistant

Lucra Real Estate
10.2014 - 06.2015
  • Maintaining organization in the office
  • Meet and greet new tenants and help them with their move in and move out
  • Correspondence with tenants, property owner, maintenance crew and vendors
  • Negotiating contracts with new vendors
  • Running errands for the office and the realtors
  • Answering phones
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected payments, processed transactions and updated relevant records.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
  • Invited prospects to fill out application upon completion of property tour.
  • Verified tenant incomes and other information before accepting lease applications.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.

Owner/ Management/ Event Coordinator/ Bookkeeping/ Sales

JEM Events
08.2012 - 08.2014
  • Company Overview: Las Vegas, NV
  • Coordinated and executed events, both professional (conference, meetings) and social (weddings, birthday celebrations)
  • Managed budgets of up to $45,000.00, for up to 500 attendees
  • Represented the company professionally over the phone and in person
  • Responsible for all setup including tables, linens and decorations
  • Met, greeted and directed guest during the events
  • Oversaw team of vendors and event contributors including performers, photographers, caterers, and transportation services
  • Built up strong reputations with vendors and clients in the Las Vegas area
  • Provided clients with estimates on cost of events
  • Payroll and Accounts Payable
  • Advised clients on setup options
  • Las Vegas, NV

Sales/ Manager

VIP Tickets
08.2003 - 11.2006
  • Priced ticket for profitable resale, based on such factors as availability and demand for tickets and location of seats
  • Prepared presentations and marketing mailers
  • Picked up and delivered tickets bought, sold, and traded
  • Assisted and trained junior staff
  • Processed credit cards via phone, via internet and walk ups
  • Responsible for high volume phone interaction
  • Meet and greets with hotels and concierge staff
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Implemented systems and procedures to increase sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Sales/ Customer Service/ Manager

SC Tickets
01.2000 - 07.2003
  • Assessed tickets for profitable resale, based on such factors as availability and demands for tickets and location of seats
  • Sold tickets to the public in accordance with legal regulations concerning amount of profit and place of sale
  • Prepared presentations and marketing mailers
  • Maintained and updated tickets inventory
  • Assisted and trained junior staff
  • Managed a small office of 4-5 on staff
  • Enhanced team performance by mentoring staff and providing ongoing training.
  • Developed customer service strategies to boost client satisfaction and retention.
  • Resolved complex customer issues to maintain satisfaction.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Created and reviewed invoices to confirm accuracy.
  • Reduced customer complaints by proactively identifying and addressing common issues.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Bachelor of Science - Business

University of Phoenix
Tempe, AZ

Professional Certificate For Course Work - Small Business Management And Entrepreneurship

University of Phoenix
Tempe, AZ

High School -

Crescenta Valley High School
Los Angeles, CA
1999

Skills

  • Staffing
  • Human Resources
  • Training
  • Accounts Payable
  • Bank Reconciliation
  • Collections
  • Microsoft Word
  • Excel
  • Outlook
  • Powerpoint
  • Quickbooks
  • Social Media
  • Corporate Marketing
  • Promotions
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Staff management
  • Marketing
  • Financial management
  • Staff hiring
  • Business development
  • Business launch
  • Business marketing
  • Negotiation
  • Product branding
  • Cost reduction
  • Budget development
  • Human resource management
  • Labor relations
  • Investor relations
  • Brand strategy planning
  • Profit and loss analysis
  • Hiring and staffing
  • Social media control
  • Attention to detail
  • Customer service
  • Decision-making
  • Inventory control
  • Operations oversight
  • Sales strategies

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Owner/Operating Partner

P&A Restaurant Group
02.2023 - Current

Onsite Supervisor/ Staffing/ Human Resource

The Reserve Network
07.2015 - 12.2015

Receptionist/ Leasing Agent/ Personal Assistant

Lucra Real Estate
10.2014 - 06.2015

Owner/ Management/ Event Coordinator/ Bookkeeping/ Sales

JEM Events
08.2012 - 08.2014

Cocktail Waitress/ Promotions & Marketing

Russell Road Food & Beverage
01.2007 - 03.2020

Sales/ Manager

VIP Tickets
08.2003 - 11.2006

Sales/ Customer Service/ Manager

SC Tickets
01.2000 - 07.2003

Bachelor of Science - Business

University of Phoenix

Professional Certificate For Course Work - Small Business Management And Entrepreneurship

University of Phoenix

High School -

Crescenta Valley High School

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Arisa Schomburg