Arisbet Ramirez
Manager
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Tony's Fresh Market employee professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Office Manager
Tony's Fresh Market
09.2023 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering.
- Coordinated managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved financial discrepancies while knowing how to manage money.
Customer Service Representative
Tony's Fresh Market
06.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Front End Manager
Tony's Fresh Market
05.2021 - 03.2023
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Coached employees through day-to-day work and complex problems.
Pricing Coordinator
Tony's Fresh Market
06.2021 - 11.2022
- Managed sales signs to promote items for higher customer sales.
- Created batches for all departments to assure organization within each department.
- Verified prices advertised matched the ones being rung up at the front for customers.
- Very familiar and had good knowledge on the system needed to complete these operations.
Grocery Clerk
Torres Fresh Market
12.2020 - 05.2021
- Stocked shelves and organized merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Operated cash register to accurately process and record customer payments.
Cashier
Torres Fresh Market
12.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant General Manager
CULICHITOWN
05.2018 - 12.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Reviewed and finalized payroll for employees.
- Managed HR for employer.
Bartender
CULICHITOWN
01.2018 - 05.2018
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Arts - International Relations And Affairs
Universidad Del Valle De Mexico
Mexico City12.2016
Skills
- Team Bonding
- Sorting and Labeling
- Customer Relations
- Financial Reporting
- Financial Accounting
- Training and Development
- Excellent Multitasking Abilities
- Database Administration
- Shift Management
- Employee Scheduling
- Cash Register Operations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Office Manager
Tony's Fresh Market
09.2023 - Current
Customer Service Representative
Tony's Fresh Market
06.2021 - 06.2023
Pricing Coordinator
Tony's Fresh Market
06.2021 - 11.2022
Front End Manager
Tony's Fresh Market
05.2021 - 03.2023
Grocery Clerk
Torres Fresh Market
12.2020 - 05.2021
Cashier
Torres Fresh Market
12.2020 - 05.2021
Assistant General Manager
CULICHITOWN
05.2018 - 12.2019
Bartender
CULICHITOWN
01.2018 - 05.2018
Bachelor of Arts - International Relations And Affairs
Universidad Del Valle De Mexico
Similar Profiles
Adileny SanchezAdileny Sanchez
Lead Closing Supervisor at Tony's Fresh MarketLead Closing Supervisor at Tony's Fresh Market
Anayeli MoscairaAnayeli Moscaira
Scan Coordinator at Tony's Fresh MarketScan Coordinator at Tony's Fresh Market
Giovany TorresGiovany Torres
cashier at Tony's Fresh Marketcashier at Tony's Fresh Market