Arisbeth Calderon
CHICAGO,Illinois
Summary
Proactive Operations Specialist with extensive experience in logistics coordination and customer service. Successfully managed multiple projects, resolved customer concerns professionally, and ensured compliance with industry regulations. Key skills include logistics management, data analysis, project management, and enhancing supply chain efficiency. Bringing strong problem-solving abilities and a commitment to operational excellence. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
8
8
years of professional experience
Work History
Operations Specialist
National Air Cargo
01.2024 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Logistics Coordinator
XPD Global
11.2021 - 01.2024
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
- Built and established relationships with staff and vendors.
Customer Service Representative and Dispatch
E&a Transpros
04.2016 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Education
Bachelor of Arts - Justice Studies
Northeastern Illinois University
Chicago, IL05.2020
Skills
- Operational Efficiency
- Planning and coordination
- Cross-Functional Communication
- Project Management
- Process Planning
- Logistics Management
- Resource Planning and Scheduling
- Fleet Management
- Attention to Detail
- Problem-Solving
- Excellent Communication
- Time Management
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Operations Specialist
National Air Cargo
01.2024 - Current
Logistics Coordinator
XPD Global
11.2021 - 01.2024
Customer Service Representative and Dispatch
E&a Transpros
04.2016 - 11.2021
Bachelor of Arts - Justice Studies
Northeastern Illinois University
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