Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Arisday Lopez

Montgomery,TX

Summary

Business Management/Administration Professional Business administrative professional offering versatile bilingual call center support, leadership, and excellent customer service skills. Effective planner and problem solver who readily adapts to change and exceeds expectations. Excellent team player who also works well independently; is highly organized and analytical.

Overview

19
19
years of professional experience

Work History

Operations Manager

Pool Tec by SPS Pools
06.2015 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Increased profit by streamlining operations.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Receptionist

Tumbleston Photography
05.2014 - 07.2014
  • Schedule Appointments, Check Customer In/Out, Collect payments
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.

Bilingual Customer Service Rep

Customer Service of America/Amtel Inc
07.2010 - 10.2012
  • Sets up customers' accounts, Handles troubleshooting issues with accounts, Processes various forms of payments to set up pre-paid phone accounts, Posts money orders to accounts, Assists supervisors with Help desk and other extra duties
  • Met all call quality standards and daily quotas for first-call resolution.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Childcare Giver

Krayons Accademy II
05.2007 - 07.2010
  • Effectively aided and managed the needs of children which included health, hygiene and safety, Developed play-based curriculums, Lead craft sessions with children, Coordinated activities, Interacted effectively with clients and co-workers, Helped post payments on Quickbooks

Vet Tech Assistant

Mannheimer Foundation
09.2005 - 01.2006
  • Cleaned and disinfected various animals' cages, Feed animals on a timely schedule
  • Completed daily logs for management review.

Education

Diploma -

Homestead Sr. High School
Homestead, FL
05.2005

Skills

  • Bilingual
  • Excellent Customer Service
  • Punctual
  • Excellent Written and Verbal Communication
  • Record Management
  • Reliable
  • Time Management
  • Positive Stress Level
  • Multi-task
  • Customer Service
  • Performance monitoring
  • Performance reporting

References

References available upon request

Timeline

Operations Manager

Pool Tec by SPS Pools
06.2015 - Current

Receptionist

Tumbleston Photography
05.2014 - 07.2014

Bilingual Customer Service Rep

Customer Service of America/Amtel Inc
07.2010 - 10.2012

Childcare Giver

Krayons Accademy II
05.2007 - 07.2010

Vet Tech Assistant

Mannheimer Foundation
09.2005 - 01.2006

Diploma -

Homestead Sr. High School

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Arisday Lopez