Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arisdelci Alatorre

Houston

Summary

Ambitious dedicated bilingual customer service representative motivated to maintain satisfaction and contribute to company success driven to provide exceptional administrative support and customer service. Strengths include relationship building, task prioritization thorough communication and documentation.

Overview

7
7
years of professional experience

Work History

Project Management Assistant

UPI LLC
01.2024 - Current
  • Assisted with contract negotiations, ensuring mutually beneficial terms for both parties involved in projects.
  • Coordinated cross-functional teams to ensure smooth collaboration and successful project execution.
  • Recorded time allocated to projects and updated master tracking documents.
  • Supported Project Managers with scheduling, task assignments, and progress monitoring for on-time deliveries.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Finance Manager

Minter Auto Sales
03.2021 - 04.2022
  • Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
  • Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
  • Maximized profitability by negotiating and structuring optimal automotive financing deals.
  • Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
  • Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
  • Fostered a positive work environment by promoting open communication and setting clear expectations for team performance, resulting in increased employee satisfaction and retention rates.
  • Enhanced team productivity, organizing regular training sessions on latest automotive finance trends and compliance standards.

Paralegal Assistant

The Hayes Law Firm
01.2018 - 04.2019
  • Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
  • Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
  • Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
  • Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
  • Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Prepared legal briefs, motions, and pleadings.

Insurance Agent

Insure Texas
06.2017 - 01.2018
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.

Education

High School Diploma -

J Frank Dobie High School
Houston, TX
03.2006

Skills

  • Administrative Support
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Customer Relations
  • Team Development
  • Appointment Scheduling
  • Paperwork Processing
  • Call Management
  • Follow-up skills
  • Customer satisfaction measurement
  • Client Relations
  • Scheduling

Languages

Spanish
Native or Bilingual

Timeline

Project Management Assistant

UPI LLC
01.2024 - Current

Finance Manager

Minter Auto Sales
03.2021 - 04.2022

Paralegal Assistant

The Hayes Law Firm
01.2018 - 04.2019

Insurance Agent

Insure Texas
06.2017 - 01.2018

High School Diploma -

J Frank Dobie High School

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Arisdelci Alatorre