Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Arishma Devi

Arishma Devi

Upland,USA

Summary

Experienced Advanced Technical Support Specialist with 11 years of helpdesk and customer service expertise. Skilled in providing comprehensive support for Windows, Mac, hardware, and software-related issues. Proven ability to engage customers by quickly identifying technical problems and efficiently resolving them through streamlined processes.

Overview

11
11
years of professional experience

Work History

Technical Support Specialist

Bloomberg L.P.
02.2021 - 05.2025
  • Efficiently execute Bloomberg Terminal license installations and activations.
  • Conduct proactive outreach for license, hardware, software, and network setups.
  • Collaborate with sales team to manage client orders effectively.
  • Manage high volumes of calls, messages, and tickets while overseeing team tasks and delivering comprehensive technical support.
  • Organize and delivered Bloomberg Technical Training Certification Classes for clients on US West Coast.
  • Resolve complex issues in collaboration with internal teams across regions, while maintaining productivity under pressure.
  • Manage Bloomberg’s private IP network at Node site, incorporating customer Bloomberg routers, enterprise servers, FIX connections, and SFTP.

Field Support Analyst Level I & Level II

San Manuel Casino
10.2014 - 02.2021
  • Dedicated IT support to C-suite executives and surveillance end users, resolving hardware and software issues efficiently.
  • Implemented, configured, and resolved enterprise applications while diagnosing complex technical issues using root cause analysis techniques.
  • Started and managed IT Service Desk operations to enhance service delivery and user satisfaction.
  • Implemented IT initiatives focused on enhancing operational efficiency and system reliability.
  • Provided comprehensive systems training to improve end-user capabilities.

Education

Associate of Science - Computer Information Systems

Victor Valley College
Victorville, CA
01-2026

Skills

  • Technical support
  • Customer relationship management
  • Windows Operating systems
  • Remote desktop services and support
  • Network troubleshooting
  • Configuration and troubleshooting
  • User training
  • Hardware configuration
  • Application installations
  • Technical troubleshooting

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Technical Support Specialist

Bloomberg L.P.
02.2021 - 05.2025

Field Support Analyst Level I & Level II

San Manuel Casino
10.2014 - 02.2021

Associate of Science - Computer Information Systems

Victor Valley College

Similar Profiles

CREATE PROFILE