ARIS JOHNSON

• Established auditing processes meeting internal/ regulatory requirements
• Performed observations/ evaluated supporting documents supplementing audit findings
• Analyzed data preparing reports detailing findings
• Insured accuracy/ efficiency of daily pharmacy CCA technology, functionality, workflow
• Collaborated on inpatient, outpatient, ER, series accounts with health management, clinical departments, patient financial services resolving coding edits/ billing errors
• Reviewed procedural notes verifying daily service charges
• Reconciled codes against services rendered: CPT, HCPCS, and J-Codes

• Performed various pharmacy operational activities with strong commitment in accuracy, efficiency, service quality
• Ordered medicines daily replenishing stock/ increasing inventory in anticipation of needs
• Maintained proper drug storage procedures, registries, records for controls & hazardous meds
• Sterile compounding (IV) & non-sterile compounding
• Preformed Technician Product Verification for Omnicell
• Operated, maintained, stocked Omnicell
• Triaged pharmacy calls
• Collaborated with pharmacists creating optimal efforts
• Trained new hires
• Managed expired drugs

• Stocked, labeled, inventoried medication keeping accurate records
• Assisted in preparation, distribution, storing pharmaceuticals
• Resolved non-routine issues like third-party billing, computer systems
• Operated computerized/ automated systems for dispensing medications
• Counted, measured, compounded medications following standard procedures
• Filled/ packaged 275-305 prescriptions daily in high-volume long-term care pharmacy environment
• Affixed correct auxiliary labels, directing patients in taking medication as recommended by providers
• Prepared medications in blister packs, providing a safe/ convenient way in taking prescribed medication
• Compounding Non-Sterile medications: paste, ointments, creams, suspensions, solutions

• Compounded non-sterile paste, ointments, creams, suspensions, solutions
• Received/ verified daily incoming drug inventories, reported discrepancies/ logging items into inventory system
• Assisted pharmacist with clearing high volume prescriptions
• Monitored ordering of pharmacy medication maintaining streamlined inventory/ low overhead
• Set up/ modified patient profiles including current medications, prescription, payment details
• Promoted supplement/ nutritional products maximizing sales/ patient wellness
• Coordinated with physicians for the speedy resolution of prescription discrepancies
• Liaised with pharmacist measuring/ preparing medication doses, packaging, prescriptions label

• Managed opening/closing
• Calculated dosage, filled prescriptions, prepared prescription labels with absolute accuracy
• Stocked, labeled, inventoried medication keeping accurate records
• Supervised 3 technicians/ 7 drivers
• Coordinated/delegated daily assignments
• Maintained/updated records, prescription information, patient data in accordance with HIPAA regulations
• Assisted drivers/ pharmacy team in keeping up with work demands.
• USP 800 Compliance/ Aseptic Technique
• Sterile compounding of unit dose Isotopes /QC testing of isotopes
• Interpreted/ processed medication orders under supervision of pharmacist

• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Strengthened communication skills through regular interactions with others.
• Counted, measured and compounded medications following standard procedures.
• Counted and labeled prescriptions with correct item and quantity.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Collected co-payments or full payments from customers.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

• Inspected finished goods to verify conformance with customer specifications and company quality standards.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Clarified customer issues and determine the root cause of problems to resolve product or service complaints.

• Increased sales and customer satisfaction through personalized servicing.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Worked with loss prevention in monitoring shopper behavior.
• Asked open-ended questions to determine needs and assist customers in selecting appropriate merchandise.
• Worked to build relationships with customers and built potential for additional sales.
• Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
• Utilized CMR to manage sensitive client information and update existing and new client profiles.
• Crafted persuasive sales pitches to communicate value of company products and services.
• Fielded customer questions to share information about products, availability, and pricing.
• Assisted customers with prompt and polite support in-person and via telephone.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Gathered and prepared sales materials in preparation for sales meetings.
• Established rapport with customers using active listening and interpersonal skills.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Identified issues, analyzed information and provided solutions to problems.
• Gained extensive knowledge in data entry, analysis and reporting.
• Learned and adapted quickly to new technology and software applications.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Performed electric muscle stimulation, massage, and mechanical traction.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
• Educated patients by providing treatment option information and advice on self-care and injury prevention.
• Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
• Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
• Assisted chiropractor during patient exams to implement treatment plans quickly.
• Answered phones to respond to customer questions, provide information and schedule appointments.

• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Performed cash handling activities and secured nightly bank deposits.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Coordinated with suppliers to establish timely delivery of food and beverage items.
• Developed and implemented marketing initiatives to increase sales and revenue.
• Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
• Analyzed customer feedback and implemented strategies to improve customer satisfaction.
• Resolved guests complaints while maintaining positive customer environment.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Utilized upselling techniques to maximize revenue and increase customer satisfaction.
• Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Oversaw food preparation and monitored safety protocols.
• Maximized quality assurance by completing frequent line checks.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Coordinated with catering staff to deliver food services for special events and functions.
• Motivated staff to perform at peak efficiency and quality.

• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Trained new employees and delegated daily tasks and responsibilities.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Developed and implemented new processes and procedures to streamline operations.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Educated staff on organizational mission and goals to help employees achieve success.

• Performed cash handling activities and secured nightly bank deposits.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Welcomed customers and helped determine their needs.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.
• Addressed customer needs and made product recommendations to increase sales.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Set up new sales displays each week with fresh merchandise.
• Unloaded and stocked kitchen supplies.
• Removed garbage, compost, and recycling, and placed in designated container areas.
• Maintained and sanitized service stations, prep areas, and countertops.
• Performed shift side work as necessary to maintain kitchen output during peak service times.
• Prepared food and drinks while following safe food handling procedures.
• Maintained and tracked food, cooler, and freezer temperatures.
• Assisted with training new BOH staff members on established processes and goals.
• Maintained updated certifications in food safety and sanitation regulations.
• Safeguarded back-of-house staff by promoting adherence to health and safety regulations.
• Completed weekly food and supply inventories.
• Verified dishes were prepared according to restaurant recipes and quality standards.
• Monitored inventory levels and reported ordering needs for BOH supplies.
• Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
• Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
• Checked food preparation and presentation to verify quality and consistency.
• Checked use by dates on food and beverage stock and maintained record of wasted items.
• Used manual or electric appliances to clean, peel, slice and trim foods.
• Created and optimized kitchen systems to reduce waste and improve efficiency.
• Assisted in setting up and breaking down kitchen stations.
• Pushed, pulled and transported large loads and objects.
• Trained new staff on food preparation and safety procedures.
• Loaded dishes, glasses and tableware into dishwashing machines.

• Planned and directed activities such as bingo, board games and plays.
• Coordinated care and maintenance of athletic facilities with Facilities Director.
• Led daily exercises to promote development and maintenance of physical and mental abilities.
• Arranged transportation for athletic participants to events and away games.
• Prepared healthy snacks in line with nutrition plans.
• Assisted residents with mobility problems to and from rooms.
• Updated weekly newsletters and calendars with latest plans.
• Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
• Created and delivered recreational programs for small and large groups of residents.
• Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
• Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
• Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.

• Florida RPhT-85250
• Nationally CPhT - N5P5P7Y4

Professional Development:

• Medication Therapy Management (MTM) 10hr Certificate Program
• Regulatory Compliance 18hr Certificate Program