Arisleidy Falette
Temple Terrace,FL
Summary
Seasoned Office Manager with a proven track record at Signature Shield Inc., adept in enhancing team productivity and customer satisfaction. Excelled in office administration and customer service, demonstrating exceptional organizational skills and a knack for creative problem-solving. Successfully maintained confidentiality and fostered positive client relationships, contributing significantly to operational efficiency. Motivated to maintain customer satisfaction and contribute to company success, Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented. Cultivating and being an asset to any business.
Overview
23
23
years of professional experience
Work History
Office Manager
Signature Shield Inc.
05.2021 - 10.2024
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Accounts Receivable.
- Coordinating and Scheduling appointments.
- Payroll.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Data Entry.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Front Office Manager
Consumer Auto Credit, Inc.
01.2008 - 04.2021
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed files and records for customers and adhered to safety procedures to prevent breaches and data misuse.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Title clerk assuring every paper work needed was in the customers file, signed and filled out properly for titles submissions.
Office Manager
Bay Auto Import, Inc.
02.2002 - 12.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED -
Passaic High School
Passaic, NJ06.2001
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Billing
- Scheduling and calendar management
- Payroll Processing
- Bookkeeping
- Credit and collections
- Clear oral/written communication
- Scheduling
- Computer Skills
- Creative Problem Solving
- Establishing and Maintaining Customer Relationships
- Administrative and Office Support
- Strong Analytical and Problem Solving Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Signature Shield Inc.
05.2021 - 10.2024
Front Office Manager
Consumer Auto Credit, Inc.
01.2008 - 04.2021
Office Manager
Bay Auto Import, Inc.
02.2002 - 12.2007
GED -
Passaic High School