Arisleidy Romero Baez
Miami,FL
Summary
Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
7
7
years of professional experience
Work History
Security and Cleanning
Global Crossing X
05.2023 - Current
- Enhanced security measures by conducting regular risk assessments and implementing appropriate protocols.
- Reduced safety incidents by establishing clear safety guidelines and providing staff training on emergency procedures.
- Managed access control systems to maintain a secure environment for employees and visitors.
- Monitored CCTV footage, ensuring prompt response to potential threats or security breaches.
Security and Cleanning
EFCO
03.2021 - 04.2023
- Reduced safety incidents by establishing clear safety guidelines and providing staff training on emergency procedures.
- Enhanced security measures by conducting regular risk assessments and implementing appropriate protocols.
Cashier and Sales Associate
Bijoux Terner
04.2018 - 02.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Pizza Hut
09.2017 - 04.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Skills
- Policy Enforcement
- Access Control
- Event security
- CCTV Monitoring
- Customer service skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Security and Cleanning
Global Crossing X
05.2023 - Current
Security and Cleanning
EFCO
03.2021 - 04.2023
Cashier and Sales Associate
Bijoux Terner
04.2018 - 02.2019
Cashier
Pizza Hut
09.2017 - 04.2018