Arisleyda Reynoso
Katy,TX
Summary
Highly dedicated individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Service Support Dispatcher- Remote
Getinge
10.2019 - Current
- Support and collaborate with the Field Service department on service related repair; preventative maintenance
and installations service orders. - Answer an overflow of Technical Support incoming calls.
Route technical support calls to proper personnel using established Getinge guidelines and procedures to remain
compliant in a closely monitored environment. - Obtain accurate and detailed information from all customers required to create and dispatch service orders.
- Continuously gain proficiency and knowledge of Getinge products, pricing, services, and client agreements.
Train and lead team members to ensure data accuracy and standardization. - Monitor various Tech Support inboxes, ensuring field requests for service order creation and ensure they are
managed in a timely manner. - Dispatch, update, process, and monitor service orders in SAP as requested by the Service management and
Field Service team. - Provide support to the Sales and Technical teams to maximize efficiency.
- Provide great customer service with logical reasoning and problem-solving skills.
- Demonstrate high attention to detail and accuracy.
Handle clinical emergency calls with calmness and professionalism. - Strong interpersonal and verbal communication skills with the ability to thrive in a fast-paced environment.
- Share client feedback to relevant internal stakeholders.
Universal Banker
Valley National Bank
03.2012 - 10.2019
- Discussed and sold loan products and credit cards to existing and prospective customers.
- Opened new accounts, i.e. checking, savings, certificate of deposit and IRA’s, Business checking while obtaining
proper documentation and maintaining proper files to ensure compliance with policy and procedures. - Adhered to the VNB Code of Conduct and Service Quality Standards.
- Performed duties related to balancing individual cash and end of day proof.
- Performed office duties which consist of reviewing ACH markings, general ledger and overdraft reports.
- Retrieved images of deposits, copies of checks, print account statements when needed.
- Generated letters for customers, such as verification of accounts and overdrafts.
- Ensured daily branch operations follow regulatory guidelines and successfully pass annual internal audits.
- Helped the manager with month-end reports, to ensure monthly audits were in compliance and that general
ledgers were in proof. - Performed wire transfers and obtained proper documentation and approvals prior to sending a wire.
- Participated in CRA events at the branch to ensure customers were well informed of all the products and
services our company provides. - Followed bank established guidelines regarding customer service and deliver excellent customer service in
accordance with Valley’s mission statement. - Performed other duties in absence of management and exceeded expectations on Performance Evaluations.
Office Manager
Torneau
05.2007 - 03.2012
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Worked closely with the store management to meet the administrative needs of the store by advising the policies
and procedures of the company.
Education
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06.2006
Technical Skills
Zeus, Synergy, RBME, Star Web, AFS E-vision, Card Wiz, CXI, SAP, One Support, Microsoft Office Word, Excel and Outlook.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Available Upon Request
Timeline
Service Support Dispatcher- Remote
Getinge
10.2019 - Current
Universal Banker
Valley National Bank
03.2012 - 10.2019
Office Manager
Torneau
05.2007 - 03.2012
High School Diploma -
Passaic County Technical Institute