ARISSA KHADRA
Las Vegas,NV
Summary
Seeking to utilize my skills in administration, sales, leadership, and excellent client care. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, team building, and relaying company policies and protocols. Frequently praised as hard-working and cheerful by peers, I can be relied upon to help your team achieve its goals!
Overview
10
10
years of professional experience
Work History
Onboarding Specialist
Registered Agents Inc.
Post Falls, Idaho
08.2023 - Current
- Delivered exceptional client experiences through comprehensive onboarding processes, and configuring bundled services for clients.
- Improved our team's collaboration by implementing tools for better communication and daily meeting note updates. This also includes a custom Confluence I update daily.
- Conducted training sessions to introduce the company's new procedures around various topics, such as domain compliance, email configuration, and leading meetings for my team every weekday while our main manager was on leave.
- Effectively executed assigned coaching responsibilities, including leading daily team meetings, monitoring calls for CARE scores and quality assurance, while maintaining a composed and positive attitude during our demanding season.
- Remained the point of contact throughout the duration of my coach's absence, working closely with team coaches, as well as our operations manager.
- Received the Onboarding People's Choice Awards "Cheerful Champion," recognizing my ability to consistently uplift team morale and embody a positive mindset amidst departmental changes!
Remote Referral Representative
Safelite Solutions
03.2022 - Current
- Created glass claims with various auto insurance accounts
- Addressed and resolved insurance-related queries in a courteous and knowledgeable manner.
- Expediting coverage for the insured with accuracy and great care
- Enhanced typing proficiency and attentive listening abilities through consistent practice and experience.
- Verified insurance coverage details during each interaction to ensure accuracy and completeness.
- Inspired and encouraged colleagues through team meetings and chat platforms to foster a positive and collaborative work environment.
Life Insurance Sales Agent
American Income Life
10.2020 - 01.2022
- Achieved sales exceeding $900,000 in life insurance for employed and retired union members
- Documented account growth on excel spreadsheets
- Participated in meetings with top agents and supervisors alike
- Met with clients in person to ensure the best client service
- Demonstrated leadership potential and advanced into management positions, overseeing teams and guiding their performance.
- Customized insurance plans to align with the unique requirements and preferences of clients, ensuring comprehensive coverage.
Remote Tech Support Representative
Alorica
01.2019 - 08.2020
- Assisted inbound calls regarding website navigation
- Handled client accounts and verified information
- Utilized phone system Avaya and Salesforce to assist customers
- Engaged in team support when handling client inquiries
- Guided callers through various steps to meet their goals
- Monitored daily quotas to insure quality performance
Store Manager
Family Dollar
Houston, TX
01.2015 - 12.2016
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created weekly work schedules for store personnel.
- Advanced into management within 3 months
- Provided solutions for customers with great care and consideration
- Ensured compliance with safety regulations and company policies.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
Associate of Teaching - Education
Lone Star College Kingwood
Kingwood, TX01.2018
High school diploma -
MacArthur High School
01.2014
Skills
- Customer Service
- Effective Accountability and Communication
- Typing
- Sales and phone etiquette
- Leadership
- Administration
- Team building and motivation
- Policy updates
- Time management
- Accurate documentation
- Training sessions
- Salesforce
- Avaya
- Excel
- Google Workspace
- Microsoft Teams
- Zoom/Jitsi
- Software knowledge
- Flexibility
- Jira Confluence
Timeline
Onboarding Specialist
Registered Agents Inc.
08.2023 - Current
Remote Referral Representative
Safelite Solutions
03.2022 - Current
Life Insurance Sales Agent
American Income Life
10.2020 - 01.2022
Remote Tech Support Representative
Alorica
01.2019 - 08.2020
Store Manager
Family Dollar
01.2015 - 12.2016
Associate of Teaching - Education
Lone Star College Kingwood
High school diploma -
MacArthur High School
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