Arissa Maynard
Huntington,WV
Summary
A young professional looking to make an impact on a growing and successful company. With 3 years of customer service experience, managing employees, and exceeding expectations that will contribute to a companies growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazon
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team by taking 80 calls per day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records on 100% of calls.
Direct Support Staff
Starlight
03.2023 - 09.2023
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Direct Support Professional
Autism Services Inc
11.2022 - 03.2023
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Store Manager
Jersey Mikes
10.2021 - 11.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions weekly.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by 32% and minimized shrinkage 71% through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Cabell Midland
Ona, WV05.2021
Skills
- Issue and Complaint Resolution
- Policy and Procedure Adherence
- Sales and Upselling
- Fee Collection
- Microsoft Office
- Customer Relations
- Complaint Reviews
- Team-Building Exercises
- Effective Written and Verbal Communication
- Call center experience
- Live chat support
Timeline
Customer Service Representative
Amazon
09.2023 - Current
Direct Support Staff
Starlight
03.2023 - 09.2023
Direct Support Professional
Autism Services Inc
11.2022 - 03.2023
Store Manager
Jersey Mikes
10.2021 - 11.2022
High School Diploma -
Cabell Midland