Arissa Resendez
Houston,TX
Summary
Focused individual with 5 years of hands-on customer service experience. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
4
4
years of professional experience
Work History
Receptionist
Cantex-Ashford Gardens
Houston, TX
04.2023 - Current
- Greeted visitors and provided them with assistance.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Updated and recorded customer or client information to maintain accounts.
- Updated daily log book with information about visitors entering the premises.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Created badges for temporary personnel who entered the building on a daily basis.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Receptionist
H&R Block
Houston, TX
11.2022 - 04.2023
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted customers, answered general questions and directed to appropriate locations.
Receptionist
University Of Houston-Downtown
Houston, TX
09.2019 - 03.2020
- Greeted visitors and provided them with assistance.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Answered and directed incoming calls using multi-line telephone system.
Education
Bachelor of Science -
University of Houston-Downtown
Houston12-2024
Skills
- Office Management
- Administrative Support
- Scheduling
- File Management
- Schedule Management
- Time Management
- Organization Skills
- Microsoft Office
- Greeting and Seating Clients
Timeline
Receptionist
Cantex-Ashford Gardens
04.2023 - Current
Receptionist
H&R Block
11.2022 - 04.2023
Receptionist
University Of Houston-Downtown
09.2019 - 03.2020
Bachelor of Science -
University of Houston-Downtown