Compassionate professional with a solid background in behavioral management and documentation. Proven ability to implement effective strategies and foster client engagement, driving positive outcomes in diverse settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavior Technician
Highland Springs Behavior Health
06.2025 - Current
Assisted clients in daily living activities to promote personal independence and well-being.
Monitored patient behaviors and reported changes to clinical staff for timely intervention.
Maintained accurate documentation of patient interactions and treatment progress in electronic health records.
Implemented safety protocols to ensure a secure environment for patients and staff members.
CNA
Highland Pointe Health & Rehabilitation Center
01.2024 - 01.2025
Assisted residents with daily living activities, enhancing comfort and well-being.
Monitored vital signs, documenting changes for nursing staff review.
Provided emotional support to residents and families, fostering a compassionate environment.
Maintained cleanliness and organization of resident areas, promoting infection control standards.
Trained new staff on procedures and resident care practices, improving team efficiency.
Responded promptly to resident needs, adapting care approaches as necessary for optimal outcomes.
Program Manager
New Avenues to Independence, Inc. Supported Living
09.2020 - 03.2024
Led program development initiatives to enhance service delivery and improve client outcomes.
Mentored staff on best practices for client engagement and support strategies.
Implemented training programs that improved team performance and service quality standards.
Conducted regular assessments of program effectiveness, adjusting strategies based on feedback and results.
Facilitated workshops and conducted one-on-one training to educate team members.
House Manager
Consumer Support Services
02.2014 - 03.2019
Supervised daily operations and activities of multiple household staff to ensure service excellence.
Developed and implemented training programs for new hires, enhancing team efficiency and performance.
Oversaw daily operations of residential facility, ensuring adherence to safety and health regulations.
Organized social activities for residents to promote camaraderie and engagement within the community.
Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
Education
High School Diploma -
Max Hayes High School
Skills
Active listening
Data collection
Documentation skills
Prompting and fading strategies
Behavioral management
Social skills development
Positive reinforcement
Behavior treatment plans
Skill development
Certification
CNA - Certified Nurse Assistant
PT - Phlebotomy Technician
Timeline
Behavior Technician
Highland Springs Behavior Health
06.2025 - Current
CNA
Highland Pointe Health & Rehabilitation Center
01.2024 - 01.2025
Program Manager
New Avenues to Independence, Inc. Supported Living