Ari Alexopoulos
Logistics
Hamtramck,MI
Summary
Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
- Organized Transportation Manager competent in international and domestic logistics. Highly talented in efficiency planning, cost reduction and budget control. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues.
Overview
13
13
years of professional experience
Work History
Senior Account Specialist
Globaltranz
10.2021 - 02.2023
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Trained new employees on customer service, money handling and organizing strategies.
- Completed routine and complex account updates to resolve problems.
Account Manager
Volition Logistics
06.2016 - 10.2021
- Contributed to team objectives in fast-paced environment.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Developed and implemented strategies to increase client retention.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Quoted prices, credit terms and other bid specifications.
Operations Supervisor
Mach 1 Global
01.2010 - 06.2016
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Compiled training materials for new employees and tracked skill development.
Education
BBA - Logistics
Wayne State University
Detroit, MI09.2005
Skills
- Bid Proposals
- Authorization Management
- Project Requirements
- Export Compliance
- Supply Chain Cost Management
Languages
Greek
Professional Working
Timeline
Senior Account Specialist
Globaltranz
10.2021 - 02.2023
Account Manager
Volition Logistics
06.2016 - 10.2021
Operations Supervisor
Mach 1 Global
01.2010 - 06.2016
BBA - Logistics
Wayne State University