Aristoteles Cajiza

• IT Asset Management: Manage and maintain onsite IT assets, including inventory and tracking.
• Vessel Setup and demobilization: Manage setup and demobilization of offshore vessels.
• Desktop Deployment: Deploy new desktops, laptops, and IT equipment onsite.
• Network Connectivity: Troubleshoot onsite network connectivity issues.
• Physical Security: Ensure physical security of onsite IT assets and equipment.
• Escalation Management: Escalate unresolved technical issues to higher-level support teams.
• Software Installation and Configuration: Install, configure, and update software applications.
• Documentation and Reporting: Maintain accurate documentation of support activities.
• Workforce enablement: Team rooms, tablets, HoloLens, VC (Video Conference)
• Industrial system support: Provide technical support and maintenance for industrial systems
• User Training and Assistance: Conduct onsite training sessions on IT best practices, software usage, and security protocols.
• Inventory management
• Coordination with Offshore Teams: Collaborate with offshore teams to resolve technical issues remotely.

• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Imaged and prepared new computers for integration into company networks and systems.
• Patiently walked individuals through basic troubleshooting tasks.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Served as backup for staff members, responding to system failure and maintenance emergencies.
• Implemented internal quality standards to secure electronic records integrity.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Set up and maintained user accounts and client access.
• Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
• Recovered critical information from data back ups to restore functionality.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Recommended new and replacement hardware and software purchases.
• Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
• Linked computers to network and peripheral equipment.
• Executed technology implementation projects with minimal downtimes and business disruptions.
• Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
• Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.

• Administered various assessment tests for the college on and off campus (THEA, TSI, COMPASS, GED, TCEQ,TOEFL, SAT, CLEP,
• Advanced Math placement Test, HSE, HESI, Correspondence
• Testing, Departmental Exams, etc.)
• Worked with ADA counselors to provide appropriate testing accommodations to students
• Participated in campus activities, and initiatives
• Input test data
• Assisted the supervisor in the performance of duties
• Assisted in evaluating and improving program services
• Processed students for registration of various tests
• Prepared monthly testing calendars and generate monthly reported submission to System Office
• Monitored and maintain a system that will ensure security of tests and testing materials at the assigned sites.