Arius Adams
Gaithersburg,MD
Summary
Exceptional team leader with more than 10 years of security experience who possesses situational awareness and integrity, as well as dedication to safety, customer service, and an outstanding work ethic. Self-motivated with exceptional communication and computer abilities such as server monitoring, troubleshooting and technical support. Able to install updates, check permissions and verify details. Detail-oriented and systematic with an organized approach and positive attitude. Confident in making critical decisions quickly and effectively, while solving security challenges calmly and rationally. Skilled at training the highest quality personnel and discovering effective solutions to safety risks and concerns.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Federal Protective Services Supervisor (Armed)
The Whitestone Group
Gaithersburg, MD
05.2015 - 10.2017
- Responsible for supervising, motivating, coaching and training employees in a high-risk security environment.
- Supports Security Officers as appropriate in carrying out their respective responsibilities, and make recommendations for positive and negative personnel actions.
- Is the first point of contact for security professionals regarding performance, operations, emergency response activities, and department needs.
- Conduct interviews, make recommendations for placement of security professionals, and execute site-specific orientations.
- Ensure that contract-required training and screening elements for security personnel have been met.
- Communicates and coordinates with Corporate Management regarding scheduling, staffing, equipment, record keeping, problematic issues, and related matters.
- Inspects customer sites to ensure adequate coverage and compliance with post instructions and covers vacant posts as necessary.
- Reviews all customer and company required reports for accuracy and timeliness; assists in preparing and submitting payroll information as required.
- Respond effectively to crisis management situations and assess security alarms or emergency alarms, emergency situations, medical aid, fires, oxygen deficiency alarms, first responder; secure classified information, escort visitors and contractors, secure ingress and egress situations and ensure information flow to appropriate level is timely.
CORPORATE SECURITY OFFICER
G4S
Washington D.C.
08.2014 - 05.2015
- Perform security patrols of designated areas on foot.
- Watch for irregular or unusual conditions that may create security concerns or safety hazards.
- Sound alarms or call police or fire department in case of fire or presence of unauthorized persons Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles.
- Permit authorized persons to enter property and monitors entrances and exits.
- Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements.
- Investigate and prepare reports on accidents, incidents, and suspicious activities.
- Provide assistance to customers, employees and visitors in a courteous and professional manner.
SECURITY OFFICER
US Security Associates
Gaithersburg, MD
12.2013 - 08.2014
- Watch for irregularities, such as security breaches, facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel as required.
- Patrol assigned area on foot, on bicycle, or in motor vehicle, as assigned, to ensure personal, building, and equipment security Examine doors, windows, and gates to ensure security; uses client keys to open and close buildings; monitors closed buildings for unauthorized persons and/or suspicious activities.
- Prepare routine, standardized reports.
- Provide escorts as necessary Issue ID badges and Access Control.
TIER 1 HELP DESK ASSOCIATE
Elauwit Networks
Columbia, SC
07.2013 - 11.2013
- Inbound/Outbound calls Create, update, and close trouble tickets using Arrowpoint Work on extra task assigned by NETOPs Team Troubleshoot customer equipment using various checklist and other tools/resources Obtain pertinent information needed to resolve customer issue such as MAC address, BSSID, SSID, speed test, transmit rates, RSSI, etc.
- Monitor cable reception.
CALL CENTER/ TEAM LEADER
General Electric Home Security
Silver Spring, MD
01.2013 - 05.2013
- Monitor and Supervise employees Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Conduct new employment training.
ADMINISTRATIVE CORRECTIONS OFFICER
Department of Juvenile Justice
Columbia, SC
01.2009 - 12.2012
- Prepared, processed, analyzed, and managed information documents and property pertinent to juveniles departmental and facility operations.
- Participated in the development, implementation, and maintenance of internal policies and procedures.
- Tracked and composed weekly behavioral reports to keep account of juveniles' records.
- Researched and analyzed a variety of information on staff projects for reports or meetings Attended and participated in all staff meetings.
- Created, analyzed and filed all juvenile incident reports.
- Generated memos, letters, and spreadsheets for senior management.
- Prepared analytical reports for senior management using qualitative and quantitative techniques for analyzing and measuring effectiveness of the Juvenile Justice System.
- Assisted in planning and evaluating activities to achieve project goals and objectives.
- Monitored radio transmissions between staff in order to respond immediately to directions/emergencies, and to call for security support as needed.
- Provided escort and security for visitors.
- Complied with and enforced security procedures for keys, equipment, and supplies.
- Performed head counts of juveniles and confirmed each inmate's identity when conducting a facility count.
- Collected and documented random and routine urine samples for testing.
- Kept records of activities; dispensed medication as directed.
- Reviewed and conveyed procedures to improve response time and department productivity.
- Retrieved and compiled data using software programs such as Microsoft Word, Excel Spreadsheet, and Outlook to create and edit documents.
- Prepared a variety of correspondence, reports, and other documents.
- Maintained daily logs of all activity within the department.
- Built and maintained rapport with juvenile inmates.
- Defuses disruptive behavior by verbal interventions.
- Controlled disruptive behavior by appropriate verbal orders and/or appropriate use of physical force.
- Used verbal and listening skills to determine potential inmate problems, such as suicide risk, intoxication, drug usage, assaultive behavior, etc.
- Communicated information regarding security, safety and operations through the chain of command.
Squad Leader
South Carolina National Guard
Columbia, SC
09.2007 - 04.2011
- HEADQUARTERS MILITARY POLICE (PART TIME) Secret Security Clearance Respond to emergencies Use of firearms Maneuver and Mobility Support Operations Dispatch patrol cars Area Security Operations Law & Order Operations Internment/Resettlement Operations Clerical Duties ODT Security Mission For Special Forces In Croatia Interview witnesses, victims and suspects in investigations Crime scene security and processing Law enforcement patrols Arrest and charge criminal suspects Traffic and crowd control Investigating and collecting evidence.
CLERICAL ASSISTANT
Norfolk State University
, VA
08.2006 - 08.2007
- Handle Customer service issues Implement change of addresses Update training protocol and provide training for new employees Assist in day to day mail operations delivery and Pick-ups from the post office Sort and distribute mail Receiving calls and visitors Preparing forms and correspondence Coordinating meetings, maintaining office files and records Arrange meetings as requested utilizing a Microsoft Outlook calendar system.
- Maintain an automated control system for projects, documents, and material received in the office.
- Utilize electronic mail to maintain communications with various staffers.
- Prepare training forms and other forms necessary for work of the office.
- Make arrangements for meetings by reserving conference rooms and any equipment needed Receive and refer visitors and telephone calls using resources provided, answers routine and somewhat technical inquiries.
- Refer complex questions to appropriate staff.
- Prepare travel orders and vouchers File and maintain administrative records and reports Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheets, database, and/or presentation software.
- Maintain and update filing, inventory, mailing and database systems, either manually or using a computer.
- Greet all customers and visitors in courteous and professional manner Monitor and order office supplies to ensure their availability Use software applications to prepare correspondence and forms.
Education
Military Police Training -
United States Army
Fort Lenordwood, MO2009
Correctional Officer Training -
The South Carolina Department of Juvenile Justice
Columbia, SC2014
Bachelor of Arts - Accounting Public Relations
Norfolk State University
VA08.2007 - 05/2008
Skills
- Problem Solving
- Calm in emergency situations
- Baton and OC Spray
- First Aid and CPR
- Military experience
- Conflict resolution techniques
- Access control procedures
- Payroll
- Staff training/development
- Security clearance
- Firearms training
- Crisis intervention techniques
- Armed Security Guard License
- Strong interpersonal skills
- Effective leader
- Report writing
Certification
- CPR
- XRAY Screener
- OC and Baton Spray
- Maryland Handgun Permit
- Secret Security Clearance
- Federal Protective Service
References
References are available on request.
Timeline
Federal Protective Services Supervisor (Armed)
The Whitestone Group
05.2015 - 10.2017
CORPORATE SECURITY OFFICER
G4S
08.2014 - 05.2015
SECURITY OFFICER
US Security Associates
12.2013 - 08.2014
TIER 1 HELP DESK ASSOCIATE
Elauwit Networks
07.2013 - 11.2013
CALL CENTER/ TEAM LEADER
General Electric Home Security
01.2013 - 05.2013
ADMINISTRATIVE CORRECTIONS OFFICER
Department of Juvenile Justice
01.2009 - 12.2012
Squad Leader
South Carolina National Guard
09.2007 - 04.2011
CLERICAL ASSISTANT
Norfolk State University
08.2006 - 08.2007
Military Police Training -
United States Army
Correctional Officer Training -
The South Carolina Department of Juvenile Justice
Bachelor of Arts - Accounting Public Relations
Norfolk State University
- CPR
- XRAY Screener
- OC and Baton Spray
- Maryland Handgun Permit
- Secret Security Clearance
- Federal Protective Service
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