ARIUS BUTLER
Memphis,TN
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
9
9
years of professional experience
Work History
Virtual Technical Support/Sales Rep
AT & T, ASURION
04.2021 - 12.2022
- Demonstrated excellent customer service skills when dealing with client inquiries, managed 80+ calls a day.
- Communicated product features, advantages, and benefits to customers.
- Developed and maintained relationships with customers to ensure repeat
- Utilized persuasive communication techniques to close deals quickly and availability ability and pricing.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Managed customer accounts by providing accurate information on product
- Provided technical assistance to customers in order to resolve issues promptly.
- Attended scheduled training sessions and department meetings to build expertise.
- Greeted customers and ascertained what each customer wanted and needed.
- Maintained records related to sales.
Online Banking Specialist
Jack & Henry Associates
04.2023 - 04.2024
- Monitored account activity for suspicious or fraudulent activities according to established policies and procedures
- Participated in industry conferences and webinars focused on emerging trends in digital finance technology
- Managed customer complaints relating to online banking services by providing appropriate resolutions
- Generated reports on usage trends of online banking products and services
- Collaborated with team members on projects such as developing new product offerings or improving customer service experience
- Advised customers on best practices when using online banking products and services
- Provided technical support in the use of online banking systems, including troubleshooting issues
- Promoted awareness of available features within the organization's various online banking platforms among customers
- Verified accuracy of customer data entered into the system prior to processing transactions
- Assisted customers with setting up accounts, transferring funds, making payments, and other tasks related to online banking services
- Developed financial strategies and plans for customers utilizing online banking products
- Identified opportunities to enhance banking relationships through outbound calling and customer service interactions
- Accepted deposits and loan payments, performed cash withdrawals and cashed checks within limits to fulfill teller functions
- Answered telephones to assist customers with questions and inquiries.
Virtual Claims Associate
SEDGWICK
04.2021 - 12.2022
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Adapted to and remained flexible in changing, fast-paced work environment
- Developed and maintained strong customer relationships and networks within designated sales territory
- Worked with management teams to develop annual sales plans, goals, and targets
- Managed customer accounts by providing accurate information on product availability and pricing
- Provided technical assistance to customers in order to resolve issues promptly
- Attended scheduled training sessions and department meetings to build expertise
- Greeted customers and ascertained what each customer wanted and needed
- Maintained records related to sales.
Virtual Technical Support Rep
TELEPERFORMANCE
02.2017 - 10.2019
- Works independently under a metric driven, goal and reward-oriented system
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally
- Monitored incoming calls from customers regarding hardware and software issues; provided timely resolutions
- Troubleshoot IOS devices and Macs, schedule service appointments and set up repairs
- Reinstall operating systems, install apps and assist customers with managing the memory of Macs
- Notate calls and assign cases as necessary
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly
- Handled customer complaints and escalated issues according to procedures
- Performed root cause analysis on hardware and software malfunctions; recommended appropriate corrective actions
- Researched new technologies to improve customer service procedures; implemented solutions as needed.
Guest Services Rep
DISNEY
10.2016 - 01.2017
- Use impeccable guest service skills to assist inbound queries through calls, chat, social media or email
- Utilized problem solving skills when dealing with difficult situations or dissatisfied customers
- Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints
- Greeted and welcomed guests in a warm and friendly manner
- Developed a strong understanding of company policies and procedures.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed filing system, entered data and completed other clerical tasks.
Healthcare Communications Agent
CONNEXION POINT
08.2015 - 09.2016
- Use active listening and provided tools to determine the best outcome for your caller
- Utilize your customer service skills to guide your caller to their best outcome
- No cold calling! Inbound callers seeking your help and guidance! Must be a quick learner and able to multitask
- One call resolution
- Follow Quality Assurance guidelines & complete required compliance training.
Education
Bachelor of Arts (B.A.) in Business Management & Accounting -
05.2026
Certification in Medical Assistant -
12.2014
Diploma -
01.2011
Skills
- Zendesk Experience
- Database Management
- Microsoft Office Experience
- Experience Working in a Virtual Environment
- TCIS Experience
- Professional Phone Etiquette
- CSM/CRM Experience
- Works Well Under Pressure
- PeopleSoft Experience
- SAP Experience
- Transaction Monitoring
- Fraud Detection Skills
- Cross-Selling Techniques
- Adaptability and Flexibility
- Problem Solving Aptitude
- Office Administration
- Computer Skills
- Data Entry
- Customer Service
Accomplishments
- Achieved becoming a Mentor through effectively helping with training classes.
Awards
- Top Seller on Team
- Perfect Attendance
References
References available upon request
Timeline
Online Banking Specialist - Jack & Henry Associates
04.2023 - 04.2024
Virtual Technical Support/Sales Rep - AT & T, ASURION
04.2021 - 12.2022
Virtual Claims Associate - SEDGWICK
04.2021 - 12.2022
Virtual Technical Support Rep - TELEPERFORMANCE
02.2017 - 10.2019
Guest Services Rep - DISNEY
10.2016 - 01.2017
Healthcare Communications Agent - CONNEXION POINT
08.2015 - 09.2016
Strayer University - Bachelor of Arts (B.A.) in Business Management & Accounting,
Anthem Career College - Certification in Medical Assistant,
Messick High School - Diploma,