Arius Henry
Atlanta,Georgia
Summary
Proactive Front Desk Supervisor with extensive experience in training new employees and ensuring compliance with procedures. Proven track record in providing exceptional customer service and maintaining confidentiality. Skilled in team building, problem-solving, and hospitality services, bringing strong leadership and communication skills to advance career opportunities.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Crown Plaza Hotel
06.2021 - 12.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Intake Coordinator/Administrative Support Specialist
Enhabit Home Health
01.2020 - 03.2021
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Front Desk Receptionist
Hoilday Inn Express
02.2018 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Bachelor in Professional Studies - Health Administration
University of Memphis
Memphis, TN12-2023
Skills
- Staff Development
- Problem-solving skills
- Team building proficiency
- Training and mentoring
- VIP guest relations
- Team building and supervision
- Hospitality services
- Strong leadership
- Follow-up skills
- Scheduling appointments
- Cross-cultural sensitivity
- Confidentiality
Timeline
Front Desk Supervisor
Crown Plaza Hotel
06.2021 - 12.2023
Intake Coordinator/Administrative Support Specialist
Enhabit Home Health
01.2020 - 03.2021
Front Desk Receptionist
Hoilday Inn Express
02.2018 - 12.2020
Bachelor in Professional Studies - Health Administration
University of Memphis
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