Ariya King
Cincinnati,OH
Summary
Dynamic customer service specialist with proven success at Fifth/Third Bank, adept at resolving complex inquiries and enhancing customer satisfaction. Skilled in problem-solving and proficient with POS systems, I thrive in high-pressure environments, consistently delivering exceptional service while maintaining attention to detail and strong interpersonal communication.
Overview
4
4
years of professional experience
Work History
Customer service and support specialist
Fifth/Third Bank
02.2024 - Current
- Handle mortgage-related customer calls with accuracy and professionalism.
- Research and resolve customer inquiries by using multiple internal systems.
- Support internal teams by documenting issues, escalating when necessary, and ensuring smooth resolution.
- Maintain strong knowledge of bank policies, mortgage processes, and compliance requirements.
- Deliver high-quality customer interactions while protecting sensitive financial information.
- Recognized for reliability, adaptability, and strong problem‑solving skills.
Customer service associate
WALGREENS
08.2023 - 02.2024
- Greet customers, provide product assistance, and address concerns to ensure a positive experience.
- Resolve issues quickly and professionally, maintaining strong customer satisfaction.
- Process transactions accurately using POS systems.
- Maintain store organization and uphold company policies.
- Collaborate with team members to meet sales and service goals.
- Known for handling complex customer situations calmly and efficiently.
Cook
NOODLES & COMPANY
01.2022 - 07.2023
- Supported hundreds of customers daily by answering questions and addressing concerns.
- Maintain high performance and accuracy in a fast‑paced kitchen environment.
- Follow strict safety and cleanliness standards.
- Worked closely with team members to ensure consistent service and smooth operations.
Barista
STARBUCKS
08.2021 - 12.2021
- Delivered quality beverages and fast, friendly service in a high‑volume environment.
- Partnered with team and management to support store success.
- Maintained professionalism during peak periods and stressful situations.
- Upheld brand standards and stayed knowledgeable about menu items and promotions.
Education
High School Diploma -
Winton Woods High School
Cincinnati, OH01.2023
Skills
- Accounting and budgeting
- POS system proficiency
- Interpersonal communication
- Time management and organization
- Adaptability and resilience
- Quick learner of new systems
- Team collaboration
- Composure under pressure
- Restaurant operations experience
- Customer service and support
- Problem-solving and resolution
- Professional communication skills
- Attention to detail
Hobbies and Interests
- Theater
- Writing
- Art
- Hiking
- Travel
- Kayaking
Timeline
Customer service and support specialist
Fifth/Third Bank
02.2024 - Current
Customer service associate
WALGREENS
08.2023 - 02.2024
Cook
NOODLES & COMPANY
01.2022 - 07.2023
Barista
STARBUCKS
08.2021 - 12.2021
High School Diploma -
Winton Woods High School