Ileana Flores
Lancaster,CA
Summary
Dedicated and experienced Front Desk professional with a strong commitment to delivering exceptional customer service. Seeking to enhance office operations by assuming key responsibilities in the office. Recognized for my energetic and diligent nature, I excel as a collaborative team player. Currently pursuing opportunities in administrative assistance, warranty administration, and/or healthcare to utilize my skills and medical field knowledge.
Overview
16
16
years of professional experience
Work History
Contracts Clerk
Century West Bmw
02.2025 - Current
- Efficiently posted daily car contracts and managed daily book deals.
- Audited compliance and processed payoff checks, maintaining aged accounts under 90 days.
- Submitted sales commissions and ensured end-of-day inventory accuracy.
Contracts Clerk
Galpin Motors
01.2018 - 10.2022
- Handled contracts across 12 stores, resolving documentation and funding issues.
- Coordinated vehicle payoffs and managed lease buyouts with banks.
- Processed 3,000 monthly deals, balancing workloads within the team.
LEVEL 6-COOK
IN-N-OUT BURGER
04.2009 - 09.2020
- Delivered exceptional customer service during high-volume operations.
- Trained staff on equipment use and food safety protocols.
- Handled customer concerns and transactions with speed and accuracy.
File Clerk
Galpin Motors
05.2017 - 12.2017
- Managed documentation for nine dealerships, ensuring accuracy.
- Supported customer inquiries and internal documentation retrieval.
- Organized and scanned financial documents efficiently.
Cashier
Galpin Volkswagen
02.2015 - 05.2017
- Welcomed service customers, explaining services and repair schedules.
- Efficiently processed financial transactions and warranty claims.
- Assisted with organizing repair orders and accounting tasks.
Education
Health Care -
College of the Canyons
Valencia, CA08.2017
Associate of Applied Science - Health Information Technology
Devry University
Pomona, CA11.2016
High School Diploma -
Options for Youth
Burbank, CA01.2010
High School Diploma -
Granada Hills Charter High
Granada Hills, CA01.2008
Skills
- Experience with Lightyear Software
- Proficient in DSGSS
- Proficient in DOCSTAR Software
- AWS CDK Proficiency
- Financial Services Experience
- DMV Portal Management
- Route One
- Expertise in EasyCare
- Proficient in POS Operations
- Proficient in Excel
- Logistics Management
- Detail-Oriented Organization
- Regulatory Compliance Expertise
- Detail-Oriented Proofreader
- Effective Team Collaboration
- Experienced in Preparation of Legal Documents
Languages
Spanish
Professional Working
Timeline
Contracts Clerk
Century West Bmw
02.2025 - Current
Contracts Clerk
Galpin Motors
01.2018 - 10.2022
File Clerk
Galpin Motors
05.2017 - 12.2017
Cashier
Galpin Volkswagen
02.2015 - 05.2017
LEVEL 6-COOK
IN-N-OUT BURGER
04.2009 - 09.2020
Associate of Applied Science - Health Information Technology
Devry University
High School Diploma -
Options for Youth
High School Diploma -
Granada Hills Charter High
Health Care -
College of the Canyons
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