ARIYAN JONES
Fort Worth
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Excelled in customer consulting, enhancing satisfaction and exceeding quality metrics. Skilled in fostering relationships and navigating complex financial environments, demonstrating adaptability and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Associate Customer Service Representative
Wells Fargo
09.2024 - Current
- Support customers and seek ways to improve inquires or issues from customers with empathy regarding financial products and service through a variety of channels such as phone, text, chat, video chat, and other lines of communication in a fast-paced high-volume environment
- Perform routine task such answering inquiries, resolving problems a best in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Escalate questions and issues to more senior employees
Customer Service Representative
F.H. CANN & ASSOCIATES
06.2024 - 09.2024
- Demonstrated effective communication between partners and clients to ensure customer satisfaction
- Assisted over 100 clients a day deescalating concerns and documenting interactions to share with the leadership team
- Exceeded team quality metrics
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Financial Customer Associate
Fidelity Investments
02.2022 - 04.2024
- Help customers feel more confident, make clearer decisions, and achieve their own financial dreams
- Assist with a broad range of needs including answering questions about their account balance and helping to make withdrawals, transfer funds, or find resources
- Establish rapport and relationships through effective communications
- Listening and compassion skills to support challenges of diverse customers
- Handle a variety of situations and conversations driving towards a resolution suitable for all
- Adaptability and flexibility to succeed in various work environments
Branch Supervisor
First Convenience Bank
03.2020 - 12.2021
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions
- Motivated, trained and disciplined employees to meet performance benchmarks
- Assigned job roles and oversaw performance
- Collaborated with other supervisors to coordinate activities of individual team members and departments
- Oversaw the cash position of the banking center
- Responsible for ordering and maintaining cash for the banking center
- Helped load, unload, and balance the ATM
Education
Master of Science - Accounting
Texas Woman's University
Denton, TX05-2026
Skills
- Complaint resolution
- Scheduling
- Account updating
- Live chat support
- Customer consulting
- Critical thinking
PROFICENTY
- Google: G Suite
- Strong Mathematical Skills: Qualitative and Qualitative Analysis
Timeline
Associate Customer Service Representative
Wells Fargo
09.2024 - Current
Customer Service Representative
F.H. CANN & ASSOCIATES
06.2024 - 09.2024
Financial Customer Associate
Fidelity Investments
02.2022 - 04.2024
Branch Supervisor
First Convenience Bank
03.2020 - 12.2021
Master of Science - Accounting
Texas Woman's University
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