Dannie Pearson
Darlington ,SC
Summary
Dynamic professional with extensive experience at Walmart as an Overnight Stocker, excelling in stocking shelves and product rotation. Proven ability to enhance store appearance and customer satisfaction through meticulous organization and effective communication. Skilled in pallet jack operation and committed to achieving high-quality results in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Walmart
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Processing Associate
Citi Trends Distribution
09.2024 - Current
- Identified and resolved process issues to drive optimal workflow and business growth.
- Prioritized initiatives to increase success rates of strategic projects.
- Utilized advanced software tools for data analysis, identifying trends that informed strategic decision-making processes.
- Expedited order processing, ensuring timely delivery of products to clients.
- Participated actively in department meetings, sharing ideas for enhancing efficiency and effectiveness within the processing team.
- Contributed significantly to the achievement of departmental goals through consistent delivery of high-quality results under tight deadlines.
- Maintained excellent professional relationships with colleagues, fostering a positive work environment conducive to collaboration and problemsolving.
Billing Specialists
Duke Energy
02.2024 - 07.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Customer Service Representative
Teleperformance
06.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier Assistant
CVS Pharmacy
05.2022 - 12.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
Education
Hartsville HighSchool
Hartsville, SC2023
Skills
- Stocking shelves
- Stock rotation
- Pallet jack operation
- Product restocking
Accomplishments
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
Certification
- Hazardous Materials Handling Certificate (HAZMAT) - Department of Transportation or OSHA Authorized Providers.
Languages
Spanish
Professional Working
Timeline
Processing Associate
Citi Trends Distribution
09.2024 - Current
Billing Specialists
Duke Energy
02.2024 - 07.2024
Customer Service Representative
Teleperformance
06.2023 - 12.2023
Cashier Assistant
CVS Pharmacy
05.2022 - 12.2022
Overnight Stocker
Walmart
Hartsville HighSchool
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