ARI'YANA SHELBY
Denton,TX
Summary
- Served as a key liaison between warehouse operations and customers, ensuring timely and accurate order fulfillment and resolving issues efficiently.
- Handled customer inquiries via phone, email, and internal systems, providing clear communication and follow-up on shipping, returns, and inventory availability.
- Coordinated with warehouse staff to prioritize and track orders, ensuring fast and accurate deliveries.
- Managed documentation for shipments, returns, and inventory discrepancies, contributing to accurate record-keeping and reporting.
- Resolved customer complaints with professionalism and urgency, maintaining a high level of customer satisfaction.
- Utilized warehouse management systems (WMS) and CRM tools to process orders, track shipments, and update customer records.
- Contributed to process improvements that reduced order errors and improved response times.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Unloader Associate
Amazon air hub
Haslet, Texas
02.2023 - 08.2025
Outbound & inbound associates
Lead Housekeeper
ABM Industries
Irving, Texas
12.2023 - 03.2024
- 4 years of housekeeping experience
- Making sure all the cleaners have completed the assignment for the shift
Customer Service Representative
ADT Security
Austin, Texas
12.2023 - 03.2024
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Resolved customer complaints promptly and efficiently.
Warehouse Associate
Walmart
Fort Worth, TX
01.2022 - 02.2023
- Unloaded delivery trucks and processed incoming shipments, moving merchandise to the sales floor efficiently and safely
- Restocked shelves with new products to keep the sales floor full and organized
- Followed safety protocols while stocking, using proper lifting techniques and handling equipment to prevent injuries
- Properly discarded boxes and packaging materials after stocking, maintaining a clean and organized work environment
Education
High School Diploma -
Lewisville High School
Lewisville, TexasSkills
- Food Safety
- POS Systems
- Team Collaboration
- Customer/Patient Service
- Inventory/Stocking
- Record Keeping
- Communication Skills
- Attention to Detail
- Time Management
- Online customer service
- Delivery driver
- House keeping
Certification
- Driving Licensed class c
Timeline
Lead Housekeeper
ABM Industries
12.2023 - 03.2024
Customer Service Representative
ADT Security
12.2023 - 03.2024
Unloader Associate
Amazon air hub
02.2023 - 08.2025
Warehouse Associate
Walmart
01.2022 - 02.2023
High School Diploma -
Lewisville High School