Microsoft Office Suite
Hi, I’m
Ariyana Sobkowiak
Pittsburgh,PA
“Don't sit down and wait for the opportunities to come. Get up and make them.”
- Madam C.J. Walker
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
years of professional experience
1
Language
Work History
MOVIESCOOP
General Manager
7 2023 - Current
Job overview
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed diverse team members, fostered positive work environments and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
MOVIESCOOP
Project Manager
08.2022 - 07.2023
Job overview
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored project progress, identified risks, and took corrective action as needed.
- Provided detailed technical and operational direction in project challenges.
ServiceLink
Title Curative/Coordinator
05.2019 - 06.2022
Job overview
- Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
- Entered data, generated reports, and produced tracking documents.
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Professionally communicate with borrowers and provide extraordinary customer service to acquire information necessary to clear their title.
- Contact appropriate agencies to complete searches, order records and obtain documents
- Provide title clearance documentation and approval to proceed to close to the lender
- Maintain team goals by consistently lowering quarterly SLA by at least 3 days.
Rivers Casino
Player Development Host
01.2015 - 04.2019
Job overview
- Optimally utilized various programs to market the casino to target groups, bring in business and sustain continued profits
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Exceed individual year over year quarterly goals by at least 5% and build property value
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Exhibited excellent teamwork and a strong work ethic by promoting camaraderie to ensure our team's quarterly goals were met.
- Successfully assessed and completed certified training courses and assisted with training other personnel.
- Satisfied VIP clients by issuing complimentary rooms, meals, and discounts to keep players at the property and satisfied for maximum betting.
- Maintained customer loyalty to the casino with expert and immediate handling of complaints.
UPMC Presbyterian
Front Desk Information/Greeter - H.U.C.
08.2013 - 05.2016
Job overview
- Highly knowledgeable in hospital layout to greet and inform patients, answer questions and point individuals in the right directions
- Took information about guests' party size, led to seating and offered menus.
- Maintained clean, organized environments for presentable front-of-house areas.
- Displayed friendly, outgoing and energetic behavior to create a warm atmosphere for patients and visitors.
- Acted as the first point of contact for patients, families, and visitors.
- Efficiently constructed an average of 24 patient charts and folders daily via data entry and coordinated various dialysis labs and tests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Community College of Allegheny County
Some College (No Degree) from Accounting And Business Management
Woodland Hills High School
Diploma from General Studies
Skills
Operations Management
Customer Relationship Management
Project Management
Team Leadership
Excellent Communication Skills
Troubleshooting expertise
Training and Development
Conflict Resolution
Administrative Skills
Remote Work Coordination
Adaptable and Resilient
Honesty and Integrity
Detail-Oriented
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Used Microsoft Excel to develop staff availability spreadsheets.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 13 staff members.
- Resolved product issue through consumer testing.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsFlexible work hoursSoftware
Interests
Music
Travel
Reading
Painting
Timeline
Project Manager
MOVIESCOOP
08.2022 - 07.2023
Title Curative/Coordinator
ServiceLink
05.2019 - 06.2022
Player Development Host
Rivers Casino
01.2015 - 04.2019
Front Desk Information/Greeter - H.U.C.
UPMC Presbyterian
08.2013 - 05.2016
General Manager
MOVIESCOOP
7 2023 - Current
Community College of Allegheny County
Some College (No Degree) from Accounting And Business Management
Woodland Hills High School
Diploma from General Studies