Ariyana Washington

• Reviewed and created purchase orders, sales orders and invoices for vendors using SAP

• Created Standard Operating Procedures (SOP's) to process orders and information more efficiently

• Contributed to a reduction in backorders through careful inventory tracking and proactive communication with warehouse staff.
• Made monthly reports on purchase orders, sales orders, and invoices

•Shipping coordinator in charge of reviewing sample requests from customers, create sample request forms, and arrange shipments

• Resolved concerns with products or services to help with retention and drive sales.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.

• Met daily customer service quotas with a focus on quality.

• Investigated and researched issues to determine root causes and appropriate resolution methods.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• Processed orders, returns, and exchanges in an accurate and efficient manner.

• Scheduled and coordinated appointments with clients

• Checked monthly reports and analyzed billing data to identify trends and discrepancies.

• Resolved customer inquiries regarding billing, charges, and payments

• Managed over 100+ emails and phone calls daily regarding customer orders, warranties, and customer complaints resolving problems and driving sales 20% higher than monthly average
• Collaborated with senior management on multiple functions including customer success and finance increasing survey submission 18%
• Tracked, recorded expenses and reconciled over 60+ business accounts to maintain accurate, current and compliant financial records
• Generated 3 different systems for inventory control, Marketing team and financial department dramatically increasing operational efficiency 15% each month
• Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, and methods to minimize costs by $2,000 monthly
• Contacted clients to verify account information and maintain accuracy, resulting in 20% increase in client satisfaction per month.

• Trainer 20+ new hires, resulting in strong staff development and increased productivity by 30%.

• Analyzed and created reports, in correspondence for spreadsheets with Microsoft Office programs.

• Hosted 5+ business events per year educating customers on products and promotions enhancing sales by 20%.

• Managed over 60+ product orders to vendors regarding back order availability, future inventory and special orders.

• Monitored 3+ business social media platforms such as Facebook, Instagram, Twitter, and online sources for industry trends in search of new clientele and ways to expand business.

• Managed 70+ emails and calls in regards to resolving customer issues.

• Maintained and organized merchandise to drive continuous sales.
• Completed inventory counts and supply audits to track shrinkage and inform purchasing decisions.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Worked with sales team to reach targets, consistently meeting or exceeding business quotas by 18%.
• Exceeded team sales goals by 20%.

• Hired as Sales Associate in August and was promoted to Assistant Manager and Manager.
• Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
• Maintained 80+ online orders, corporate clients, and special events daily.
• Planned and directed 6+ off-site promotional events to attract guests per year.
• Recruited, hired and trained 8+ associates to develop productive team with complete product knowledge.
• Controlled store inventory, reviewed cash handling and operations reports.