Ariyel Fielder
Kimberly,AL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Benefit Authorizer
Social Security Adminstration
07.2017 - Current
- Completed insurance verification and benefit authorization with appropriate documentation in billing system.
- Kept abreast of changes in policy or regulation affecting benefits administration, ensuring continued accuracy in decision-making processes.
- Demonstrated to use electronic tools and systems available to organize and process daily work.
- Enhanced benefit delivery by efficiently processing claims and determining eligibility for various programs.
- Reduced processing time for applications through diligent attention to detail and efficient work habits, improving overall productivity levels.
Patient Services Coordinator
UAB Medicine
08.2021 - 07.2023
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
Customer Service Associate
Blue Cross and Blue Shield of Alabama
04.2019 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Bachelor of Science - Business
Faulkner University
Montgomery, AL05-2021
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL08-2011
Skills
- Claims processing
- Verbal communication
- Microsoft office
- Benefits administration
- Critical thinking
- Data entry
- Active listening
- Customer service
- Problem resolution
Timeline
Patient Services Coordinator
UAB Medicine
08.2021 - 07.2023
Customer Service Associate
Blue Cross and Blue Shield of Alabama
04.2019 - 06.2021
Benefit Authorizer
Social Security Adminstration
07.2017 - Current
Bachelor of Science - Business
Faulkner University
High School Diploma -
Fairfield High Preparatory School
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