Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arizai Lanausse

Manor,TX

Summary

Resourceful and hardworking with over 10 years of customer service and sales experience. Promotes innovative strategies to acquire customers and sell products. Excellent communicator, great customer service and very reliable.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Capmetro
Austin, TX
06.2023 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding transportation services.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Ensured all reservations were properly documented in the system.
  • Verified customer information including contact details and payment method.

Customer Service Agent

Accenture
Austin, TX
06.2020 - 12.2022
  • Called applicants to set up appointments and explain benefits processes.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Explained eligibility details and affordability options to claimants with kindness and respect.
  • Monitored progress of pending cases in order to ensure timely resolution.
  • Analyzed financial records and other documentation to determine entitlement to benefits.
  • Advised claimants about their rights under the applicable state law.
  • Identified fraud cases through detailed examination of claimant's documents.
  • Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
  • Determined eligibility for additional benefits based on individual circumstances.
  • Conducted interviews with employers and claimants to collect relevant data for benefit determination purposes.

Sales Representative

Marriott International Inc
Austin, TX
06.2015 - 05.2020
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled customer complaints promptly and effectively.
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Maintained strong call control and quickly worked through to address problems.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Documented conversations with customers to track requests, problems, upgrades and any accommodations.

Sales Representative

Time Warner Cable
Austin, TX
02.2011 - 05.2015
  • Identified and solved complex strategy problems that impacted sales management and business direction.
  • Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Provided support and empathy while succeeding in competitive sales environment.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Cross-sold additional products and services to purchasing customers.

Education

High School Diploma -

Travis High School
Austin, TX
05.1994

Skills

  • Strong Work Ethic
  • Reservation Confirmation
  • Teamwork and Collaboration
  • Transportation information
  • Reliability
  • Flexible Schedule
  • Excellent Communication
  • Phone Etiquette
  • Active Listening
  • Customer Service
  • Attention to Detail
  • Computer Reservation Software
  • Microsoft Office
  • VIA
  • SPARE
  • ORACLE
  • AVAYA

Timeline

Customer Service Representative

Capmetro
06.2023 - Current

Customer Service Agent

Accenture
06.2020 - 12.2022

Sales Representative

Marriott International Inc
06.2015 - 05.2020

Sales Representative

Time Warner Cable
02.2011 - 05.2015

High School Diploma -

Travis High School

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Arizai Lanausse